Affordable Cloud Help Desk Software & Incident Ticketing System that is EASY to use!
No credit card. No contracts
All conversations in one place – Email, Social, Voice, Chat
“Most Affordable” and awarded Cayzu the highest User Experience Score of any helpdesk ticketing platform
Capterra
Of the top 3 vendors, Cayzu is easily the best bang for your buck
Mark Sullivan, reviewer
Trusted by 20,000+ Companies,
Help Desk Solution Agents & Service Desks
HelpDesk Software
Solves The Following:
Agents repeatedly say
the same things
Agents frustrated with
current processes
Hard to support multiple products,
languages, or timezones
Customers take out
frustration on agents
Customers opening
unnecessary tickets
Too many tickets
No credit card. No contracts
No credit card. No contracts
Verticals
Enterprises
Reduce large ticket volumes while increasing customer satisfaction
IT Services/Software
Keep customers happy while solving complex technical issues
Government
Reduce wait times, workload, mistakes and repeat tickets
SMB
Cut ticking inefficiencies with best practices
Marketing Agencies
Impress clients with better service to grow your accounts
Construction
Better support means more repeat contracts
Education
Support your students, staff and campus community
No credit card. No contracts
Help Desk Software Users Want More…
Our Customer Service Desk Application Delivers
90% unsatisfied with response time from other vendors*
77% unsatisfied with self-help solution from other vendors*
No credit card. No contracts
Large and Small Companies
No credit card. No contracts
Try all features for free. No credit card, contract
or obligation.
Help Desk Software Tips
- Standard Response July 20, 2019Every business can benefit from efficiencies by having standard letters, etc., however, there are always a percentage of cases who fall outside of the box and need some personal attention - we came across a financial services company who said all they could send us in response to their query was a standard letter and […]
- Experiment July 19, 2019When was the last time you tried something new in your center? – it could be a new incentive scheme, schedule, script, etc. If you do experiment, test the approach first with a small sample then compare the results against a control group and determine how effective the experiment was. By experimenting we find better […]
- Recognition July 18, 2019The most important factor is individual recognition – more important than salaries, bonuses or promotions. Most people, whether they’re engineers, business managers or machine operators, want to be creative. They want to identify with the success of their profession and their organisation. They want to contribute to giving society more comfort, better health, more excitement. […]
- Handling Electronic Mail July 17, 2019Responding to e-mail enquiries is as important as responding (answering) the phone and should be treated as such. Customers are no longer happy with a standard response. Just like the phone, they want and expect, a personal service and a response just for them. -Duncan Hearnden - Hays Customer Solutions