Affordable Cloud Help Desk Software & Incident Ticketing System that is EASY to use!
No credit card. No contracts
All conversations in one place – Email, Social, Voice, Chat
“Most Affordable” and awarded Cayzu the highest User Experience Score of any helpdesk ticketing platform
Capterra
Of the top 3 vendors, Cayzu is easily the best bang for your buck
Mark Sullivan, reviewer
Trusted by 20,000+ Companies,
Help Desk Solution Agents & Service Desks
HelpDesk Software
Solves The Following:
Agents repeatedly say
the same things
Agents frustrated with
current processes
Hard to support multiple products,
languages, or timezones
Customers take out
frustration on agents
Customers opening
unnecessary tickets
Too many tickets
No credit card. No contracts
No credit card. No contracts
Verticals
Enterprises
Reduce large ticket volumes while increasing customer satisfaction
IT Services/Software
Keep customers happy while solving complex technical issues
Government
Reduce wait times, workload, mistakes and repeat tickets
SMB
Cut ticking inefficiencies with best practices
Marketing Agencies
Impress clients with better service to grow your accounts
Construction
Better support means more repeat contracts
Education
Support your students, staff and campus community
No credit card. No contracts
Help Desk Software Users Want More…
Our Customer Service Desk Application Delivers
90% unsatisfied with response time from other vendors*
77% unsatisfied with self-help solution from other vendors*
No credit card. No contracts
Large and Small Companies
No credit card. No contracts
Try all features for free. No credit card, contract
or obligation.
Help Desk Software Tips
- Patronising Agents June 17, 2019Ensure your agents are aware of how easy it is to sound patronising especially when dealing with technical information or gathering data. For example asking someone to check their main lead is connected and saying something like “the cable that goes from the back of the TV to the wall socket – is it plugged […]
- Don’t Hide Behind A Tape Player! June 16, 2019Now that technology enables us to remotely monitor what happens in the contact center, there is a danger that the visits we used to make where we sat next to agents taking calls and asking them ‘what’s happening and how they are’ may disappear. It’s important to have a high visibility of management (contact center […]
- Assisted Transfers June 15, 2019If your agents transfer calls to other offices, consider the option of an assisted transfer – where your agents check to make sure there is someone at the other end and/or lines are not busy. Some companies do not do this and the result can be that valuable customers are transferred to a busy signal, […]
- Contact Center Newsletter June 14, 2019Here’s a tip from the management team at the Aladdin Hotel Resort and Casino, Las Vegas, NV. Produce a monthly newsletter, which is distributed to all staff inn the contact center and also senior management. It’s a great way to involve staff, keep everyone involved and also keep the profile of the contact center high […]