When you take calls/e-mails, etc. from overseas customers, consider buying local newspapers from all the countries you take calls from. This will help your agents be aware of local issues in that country and could help them empathise with callers and build rapport. For example, if your center is in the US and you take […]
When was the last time you praised an individual or your team in public? A lot of praise goes on behind closed doors â€“ take it into the work environment and show everyone that you can give praise in public!