Affordable Cloud Help Desk Software & Incident Ticketing System that is EASY to use!
No credit card. No contracts
All conversations in one place – Email, Social, Voice, Chat
“Most Affordable” and awarded Cayzu the highest User Experience Score of any helpdesk ticketing platform
Capterra
Of the top 3 vendors, Cayzu is easily the best bang for your buck
Mark Sullivan, reviewer
Trusted by 20,000+ Companies,
Help Desk Solution Agents & Service Desks
HelpDesk Software
Solves The Following:
Agents repeatedly say
the same things
Agents frustrated with
current processes
Hard to support multiple products,
languages, or timezones
Customers take out
frustration on agents
Customers opening
unnecessary tickets
Too many tickets
No credit card. No contracts
No credit card. No contracts
Verticals
Enterprises
Reduce large ticket volumes while increasing customer satisfaction
IT Services/Software
Keep customers happy while solving complex technical issues
Government
Reduce wait times, workload, mistakes and repeat tickets
SMB
Cut ticking inefficiencies with best practices
Marketing Agencies
Impress clients with better service to grow your accounts
Construction
Better support means more repeat contracts
Education
Support your students, staff and campus community
No credit card. No contracts
Help Desk Software Users Want More…
Our Customer Service Desk Application Delivers
90% unsatisfied with response time from other vendors*
77% unsatisfied with self-help solution from other vendors*
No credit card. No contracts
Large and Small Companies
No credit card. No contracts
Try all features for free. No credit card, contract
or obligation.
Help Desk Software Tips
- Multilingual Culture August 24, 2019When you take calls/e-mails, etc. from overseas customers, consider buying local newspapers from all the countries you take calls from. This will help your agents be aware of local issues in that country and could help them empathise with callers and build rapport. For example, if your center is in the US and you take […]
- Public Praise August 23, 2019When was the last time you praised an individual or your team in public? A lot of praise goes on behind closed doors – take it into the work environment and show everyone that you can give praise in public!
- Queue Music August 22, 2019Have a good variety of music and not just one or two tracks – it can get very irritating for callers if they are held in a queue and hear the same song (s) again and again.
- Toll Free Numbers August 21, 2019When you use them, make sure your queue message states that the call is free to help avoid callers hanging up. Vary the message though to avoid too much repetition, which can irritate.