All Features
Packed with features to supercharge your help desk, why Cayzu Help Desk Software is the best choice for your business
Email Integration
Ticketing System
Keep your support organized through an easy to use ticket grid packed with automation’s and workflows.
Quick Response
Internal Notes
Enable team collaboration by adding private communications between your team that is not visible to the customer.
To Do’s
Never forget another task again with To do’s. Simple to manage from your personal dashboard.
Global Search
Built in global search let’s you find what you’re looking for quickly. Includes tickets, replies, FAQs (private/public) and contacts.
Automated Rules
Speed up your customer service by utilizing built in automated rules and workflows.
Service Level Agreements
Stay accountable to your customers with the use of SLAs.
Time Tracking
Automatically or manually track time you spend on support requests through a timer. All data is fed into a time sheet report.
Customizable Ticket Fields
Save cycle times by asking the right questions from the beginning with custom fields.
Custom List
Change ticket types, status and source in real-time.
Help Desk API
Connect Cayzu to your own applications using our powerful REST based API.
Multiple Brands & Products
Branded end-user portals provide your customers a seamless experience with all support being fed into a centralized help desk portal.
Large Attachments
Provide a better end-user experience by allowing file attachments up to 50mb per ticket.
Tags
Stay more organized or organize your system with tags.
Email Signatures
Customize your email signatures using our powerful built in HTML editor.
Merge Conversations
Customers putting in multiple tickets about the same thing? Not a problem, we give you the ability to merge them.
Auto Assign
Cayzu provides you with powerful automation tools that automatically assign support requests based on your rules.
Auto Reply
Provide your customers with a big business feel by providing automatic responses.
Split Cases
Quickly split cases to make it easier to stay organized.
Email Forwarding
Automatically create help ticket requests from your customers emails.
Apps and Integrations
Cayzu seamlessly integrates with the web’s most popular apps such as Logmein, Live Chat, Skype and more.
Customer Feedback
Provide better support by getting real time feedback on how you’re doing with surveys.
Mobile Apps
Provide support on the go with Cayzu’s native mobile apps for Android and iPhone.
Support Widget Integration
Cayzu provides you a form widget to add easy ticket submission and FAQ search using your existing web site.
Domain Branding / Mapping
Keep your brand’s identify by easily changing the domain of your help desk to your own fully encrypted custom domain.
Custom Branding
Change everything from your colors, icons and URLs using Cayzu’s built in branding tools.
Multiple Groups
Assign agents to groups to better manage your help desk.
Custom Roles/Permissions
Create custom permissions and save them as roles that can be assigned to agents.
Multiple Emails
Speed up customer service by providing your customers a more targeted support experience by setting up specific departmental email addresses.
Mailbox Signatures
Set unique signature for each mailbox.
IP White-list Access
Enhance security by controlling access to your Cayzu portal using IP addresses.
Asset Management
Track contact and company assets all from your help desk.
Active Directory Integration
Save your users from having to remember multiple passwords by tying into existing user accounts in Active Directory.
Agent Collision
Avoid two or more agents answering the same ticket with different answers using our agent collision detection.
Round Robin
Allow Cayzu to automatically distribute out the workload by assigning tickets by groups to available agents in a circular fashion.
CSAT Surveys
Capture direct feedback from your users or customers to ensure your support team is performing.
Manage Multiple Self-Service Sites
Manage support requests for multiple brands & products from one console.
Personalized Branding
Personalize all aspects of your end-user portal including logo URL and colors.
Custom Domain
Retain your brand’s identify with your own custom domain URL that remains fully encrypted using 256 bit encryption.
Round RobinFully Encrypted with 256 bit SSL
Your Self Service Portal is fully encrypted at all times with our PLUS & FREEDOM plans.
Help Desk Integration
Your end-user portal seamslessly integrates into the Cayzu Help Desk solution.
Knowledge Base
Allow your customers to conveniently browse for answers 24/7/365.
Apps Integration
Expand your site with useful integration’s such as Skype and LiveChat.
Manage Topics, News & Articles
Manage news, articles and FAQs so that your customer information is always up to date.
Indexed Search
Cayzu makes finding an answer a breeze with real time indexed searches.
Manage Customer Ticket History
Your customers will thank you for the ability to manage their own support tickets.
Custom forms
Create custom forms to ask the right questions based on the problem that your customer is experiencing.
Multiple Languages
Enable your customers to get support in their own native tongue.
Single Sign On (SSO)
Tie into your own existing application logins by allowing users to use their same usernames and passwords to log in to your end-user customer portal.
Real-Time Reporting
Get the data you need in real-time. No more waiting.
Data that Matters
Analyze everything from your help desk’s busiest times to who your over and under performers are.
Gain Visibility
Get information on where customers are having issues so they can be resolved quickly and efficiently.
Beautiful Reporting
Cayzu gives you aesthetically pleasing reports that you want to look at.
Specific Reports
Cayzu’s reports are broken down into categories: General, Agent and Company reports to get right information.
Advanced Filters
Filter your reports by time span, date, agent, company, product/brand and more.
Time Sheet
Built in time sheets make it easy to bill or simply track the time that your agents spend on support.
Try All Features For Free.
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