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About Jack W
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Entries by Jack W
- Standard Response July 20, 2019Every business can benefit from efficiencies by having standard letters, etc., however, there are always a percentage of cases who fall outside of the box and need some personal attention - we came across a financial services company who said all they could send us in response to their query was a standard letter and […]
- Experiment July 19, 2019When was the last time you tried something new in your center? â€“ it could be a new incentive scheme, schedule, script, etc. If you do experiment, test the approach first with a small sample then compare the results against a control group and determine how effective the experiment was. By experimenting we find better […]
- Recognition July 18, 2019The most important factor is individual recognition â€“ more important than salaries, bonuses or promotions. Most people, whether theyâ€™re engineers, business managers or machine operators, want to be creative. They want to identify with the success of their profession and their organisation. They want to contribute to giving society more comfort, better health, more excitement. […]
- Handling Electronic Mail July 17, 2019Responding to e-mail enquiries is as important as responding (answering) the phone and should be treated as such. Customers are no longer happy with a standard response. Just like the phone, they want and expect, a personal service and a response just for them. -Duncan Hearnden - Hays Customer Solutions