Entries by Robin Young

The Best of Cayzu Help Desk’s #HappyCustomers Blog (Part 2)

To celebrate our upcoming Canadian Thanksgiving holiday, the team here at Cayzu Help Desk thought it would be fun to create a second recap of some of our past favorite blog posts (See our first recap here). These blogs will surely put some love back into your customer service.  Enjoy! If you’re still using email […]

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The Complete Customer Acquisition Guide for Cash Strapped Start ups and Small Businesses (Part 2)

All businesses start with a light bulb going off in someone’s head and after a lot of never ending hard work a product is released. Now comes the hardest part, how do I get customers to my web site to buy it? Many business owners have the mindset that: If I build it, they will […]

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Using Twitter to Improve Your Social Customer Service

Rather than view Twitter as another way to pass the day, here at Cayzu we recommend that you look at it more as a powerful resource to help with your customer service, we call it social customer service.  Twitter offers a variety of benefits that you may not be aware of, but your competition might […]

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The Complete Customer Acquisition Guide for Cash Strapped Start ups and Small Businesses (Part 1)

All great products and services start with an idea.  From the idea comes the prototype written on a napkin and after a lot more hard work the product is released.  Now comes the hardest part, how do I get people to buy it? Many entrepreneurs have the mindset that:  If I build it, they will […]

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How my Mechanic Taught me About the Great Cost of Awesome Customer Service

Customer service basics are virtually free. Ask employees to be polite to customers when providing telephone support, even if customers are not in the most rational state. Make it a requirement for small business employees to provide service with a smile. It’s not a big deal unless it’s done wrong. I’ve seen numerous customers bail […]

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Customer Service Is an Investment Without Immediate Returns – The Zipper Story

Trying to make a quick buck is just that, trying to make a quick buck. You can amp things up with free customer support initiatives, but it might not have the lasting impact your business needs. Instead of thinking about treating customers well as something businesses have to do, think about it as a long-term […]

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How Can Canada’s New Anti Spam Law Help Your Business?

First and foremost, I am an advocate of good, old-fashioned customer service and customer support. I think brands should interact with customers on a personal level for numerous reasons. Other businesses are starting to get the message one way or another. New Canadian regulations reduce spam and force companies to rethink effective brand to consumer […]

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How Great Customer Service Sold My Business – The ROBOBAK Story

Everyone knows the old cliché that all great start-ups begin in someone’s garage.  My story is a bit different as it all began in my parent’s basement.  The year was 2001 and I had just got kicked out of my first year at the University of Windsor for having poor grades (yes, kicked out) and […]

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Want to Provide Outstanding Customer Service? Be Honest and Open

This past April, a major American hosting company experienced a meltdown. Numerous dedicated servers were down for over eight hours, which affected tens of thousands of customers, including myself. Naturally, numerous business owners were upset. This was the second or third time the hosting company had unanticipated downtime, and customers were quick to voice their […]

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The Importance of Empowering Your Customer Service Employees

As you’re growing your business, don’t forget to make sure that your employees are growing right along with it. Even though Cayzu specializes in streamlining your customer support system, we also want to do what we can to improve other aspects of your business, and your employees are a big part of that. While you […]

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