The Cayzu Help Desk team is pleased to announce its newest software update which includes 4 new features and functionality! Here’s what’s been released: Multiple Maibox support Ability to forward …

If you’re just starting a business in an industry where your customers have several other companies and brands to choose from, then you might have a tough time of attracting …

If you’re a small business owner and you haven’t already included a help desk solution with your business infrastructure, you may be doing yourself and your customers a great disservice. …

Do your customers hate you? Chances are there are several that do without you even knowing it! As a profitable business, you’ve amassed a thriving customer base, sales are up …

No matter if you follow all the rules, are open and honest and even go the extra mile for all your customers you’re bound to sooner or later get negative online …

As the year comes to an end, there is no better time to commit to grow your business through better customer service. These 20 quick tips will surely improve your …

What’s better than receiving during the holiday season?, Giving of course! Now when we say “giving”, we don’t mean that you need to go out and buy expensive or lavish …

To get into the holiday spirit we thought it would be fun to re-write the famous 12 days of Christmas song.  We hope you enjoy the “12 days of Bad Customer Service” …

No matter the size of your company, some of your customers will be more profitable than others. Although it can be tempting for business owners to focus their attention and …

I will be the first to admit that I’ve had a long and not so happy experience of dealing with a variety of web hosting companies in my life.  And …