Entries by Robin Young

How to use Social Media to Deliver Outstanding Customer Service

When customers can’t reach your company—or get an immediate response—through traditional channels such as your main phone number, help desk, or email address, they typically turn to your social media channels. In fact, recent research has found that 67 percent of consumers have used social media to resolve customer service issues in the past, and […]

Cayzu Helpdesk – Make your customers happy!

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The Complete Customer Acquisition Guide for Cash Strapped Start ups and Small Businesses (Part 3)

All good things must come to an end and so does this 3 part series we call, The Complete Customer Acquisition Guide for Cash Strapped Start ups and Small Businesses. This three part series has only one purpose, to teach you how to drive traffic! Just because you built it,  doesn’t mean they will come! […]

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6 Reasons Social Media Is Key to Your Customer Service Strategy

Social media is more than just a way to market your company; it is a platform to have a two-way conversation with your patrons and should be part of your overall customer service strategy. They ask, you answer. They complain, you explain. They thank you, and you can thank them. Building the relationship with your […]

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Is the Customer Ever Wrong? Answer: It Doesn’t Matter!

Cayzu offers help desk software to streamline your customer service, but we also want to help you learn how to better take care of your customers even if you don’t use our software. While you’ve more than likely heard the adage that the customer is always right, what do you do when you feel without […]

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The Best of Cayzu Help Desk’s #HappyCustomers Blog (Part 2)

To celebrate our upcoming Canadian Thanksgiving holiday, the team here at Cayzu Help Desk thought it would be fun to create a second recap of some of our past favorite blog posts (See our first recap here). These blogs will surely put some love back into your customer service.  Enjoy! If you’re still using email […]

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The Complete Customer Acquisition Guide for Cash Strapped Start ups and Small Businesses (Part 2)

All businesses start with a light bulb going off in someone’s head and after a lot of never ending hard work a product is released. Now comes the hardest part, how do I get customers to my web site to buy it? Many business owners have the mindset that: If I build it, they will […]

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Using Twitter to Improve Your Social Customer Service

Rather than view Twitter as another way to pass the day, here at Cayzu we recommend that you look at it more as a powerful resource to help with your customer service, we call it social customer service.  Twitter offers a variety of benefits that you may not be aware of, but your competition might […]

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The Complete Customer Acquisition Guide for Cash Strapped Start ups and Small Businesses (Part 1)

All great products and services start with an idea.  From the idea comes the prototype written on a napkin and after a lot more hard work the product is released.  Now comes the hardest part, how do I get people to buy it? Many entrepreneurs have the mindset that:  If I build it, they will […]

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How my Mechanic Taught me About the Great Cost of Awesome Customer Service

Customer service basics are virtually free. Ask employees to be polite to customers when providing telephone support, even if customers are not in the most rational state. Make it a requirement for small business employees to provide service with a smile. It’s not a big deal unless it’s done wrong. I’ve seen numerous customers bail […]

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Customer Service Is an Investment Without Immediate Returns – The Zipper Story

Trying to make a quick buck is just that, trying to make a quick buck. You can amp things up with free customer support initiatives, but it might not have the lasting impact your business needs. Instead of thinking about treating customers well as something businesses have to do, think about it as a long-term […]

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