What's New @ Cayzu Help Desk

Automation using Custom Fields & More – New @Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest automation feature release!

The update includes:

  • Ability to use Assignment Rules on Custom Fields
  • New Exportable Data Points
  • New Email Template – Changing Groups
  • Bug fixes


Ability to use Assignment Rules on Custom Fields: Need to perform specific actions on an incoming ticket based on a custom field unique to your organization? Well, now you can!  Automatically change priority, agent, group and much more.

Assignment rules Help Desk

New Exportable Data Points:  We’ve now released the ability to retrieve both the initial time to response and the total time that it took to resolve each individual ticket from the main ticket grid export function.

Export Cayzu

New Email Template – Changing Groups: We’ve now exposed a new email template that can be triggered when a ticket is assigned to a new group.  The email template is named: New ticket for group.

Email Template - Group

Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at: www.cayzu.com/sign-up .

Need more information? Not a problem. Join an upcoming webinar or schedule a live or taped demo today!

We look forward to your feedback as you use Cayzu Help Desk!

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