Salesforce help desk “” is retiring – checkout our alternative!

There’s few online services that can help you manage customer interactions like a helpdesk service. Thousands of businesses have used for their services, until a recent announcement. With no longer taking customers, you need a new customer service tool. That’s where Cayzu can help. Discontinued Salesforce has decided to end their cloud […]

Improved Merging, Internal Notes & 10 Other New Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest software update! Here’s what’s included: Redesigned agent’s New Ticket screen Added merge capabilities to the main ticket grid Enhanced visibility with internal notes Visualization improvements for merging Expanded company details Expanded SLA report Expanded Agent summary report Added custom fields to ticket print option […]

Cayzu Among Most Popular Help Desk Software on Notable Platform for Software Reviews

Cayzu is considered by many as an intuitive and easy to use help desk solution that allows companies to organize and improve their handling of support inquiries. But don’t take our word for it. An established business software review platform considers Cayzu as one one of the most popular and trusted help desk software brand […]

Scheduled Exports , View Management & 12 other Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ability to schedule ticket data exports Ability to manage views Ability to merge across different requester’s Sort & stop functions added to assignment rules Private forms Consolidated view/edit for contacts Alphabet sorting added for contacts/companies Optimized “Create new ticket […]