Cayzu Help Desk Release

Ticket Dependencies, Usability & Performance Updates – Latest Cayzu Update Copy

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ticket dependencies BCC support added to tickets Expanded CC support New role – Ability to delete a ticket reply Added table support for Articles End-user usability updates New SSO parameters for the agent portal Ability to clone email templates […]

Salesforce help desk “desk.com” is retiring – checkout our alternative!

There’s few online services that can help you manage customer interactions like a helpdesk service. Thousands of businesses have used Desk.com for their services, until a recent announcement. With Desk.com no longer taking customers, you need a new customer service tool. That’s where Cayzu can help. Desk.com Discontinued Salesforce has decided to end their cloud […]

Improved Merging, Internal Notes & 10 Other New Cayzu Help Desk Features

The Cayzu Help Desk team is excited to announce our latest software update! Here’s what’s included: Redesigned agent’s New Ticket screen Added merge capabilities to the main ticket grid Enhanced visibility with internal notes Visualization improvements for merging Expanded company details Expanded SLA report Expanded Agent summary report Added custom fields to ticket print option […]

Cayzu Among Most Popular Help Desk Software on Notable Platform for Software Reviews

Cayzu is considered by many as an intuitive and easy to use help desk solution that allows companies to organize and improve their handling of support inquiries. But don’t take our word for it. An established business software review platform considers Cayzu as one one of the most popular and trusted help desk software brand […]