Small Businesses Can Combat the Amazons of the World

It’s National Small Business week 2014 and small businesses everywhere are feeling the pressure from large internet retailers. E-tailers can offer customers a greater selection of goods and services at prices that small businesses can’t meet. However, small businesses can distinguish themselves from the big name e-tailers and other industry heavy-hitters with a secret weapon! […]

Can a Selfie Help Your Customer Service Strategy?

Is it true? Can a selfie really help you with your customer service strategy? The answer is “yes”. I will explain my reasoning but first let’s lay out the definition of what a “selfie” is: self-ie [sel-fee] a photograph that one takes of oneself with a digital camera or a front-facing smartphone, tablet, or webcam, especially […]

Is Your Heartbleed-ing? Your Info is Safe with Cayzu Helpdesk

As you are most likely aware, a major vulnerability code named Heartbleed was recently discovered for OpenSSL.  OpenSSL is a popular encryption software that is used by 2/3 of the Internet. Since Cayzu only utilized OpenSSL for our marketing portals, none of your information was ever at risk. We take the security of our customer […]

E-commerce shopping card

11 WINNING Customer Service Tips for E-commerce (none from Charlie Sheen)

With e-commerce sales set to top 1.4 trillion by 2015, online retail is a market that can’t be ignored. And as online retail – or e-tail – becomes a normal part of customers’ purchasing habits, e-tailers have to offer their customers more than the novelty and convenience of shopping online. One of the biggest complaints of […]