Customer Support and CRM all Rolled Into One Solution
Are you looking for a way to give your agents an edge? The Cayzu – Capsule CRM solution streamlines your sales and support information so that the company and contact information of your requesters is readily available inside of Cayzu.
Enhance Customer Experience
You can empower your agents so they can be more effective and productive in their endeavors. With combined helpdesk and CRM information, your support staff can address concerns and resolve more issues during their first interaction with customers. Not only will this transform the way your agents interact with customers in a positive manner, but it will also improve your organization’s relationship with its clients as well.
Help Desk Software Tips
- Multilingual Culture August 24, 2019When you take calls/e-mails, etc. from overseas customers, consider buying local newspapers from all the countries you take calls from. This will help your agents be aware of local issues in that country and could help them empathise with callers and build rapport. For example, if your center is in the US and you take […]
- Public Praise August 23, 2019When was the last time you praised an individual or your team in public? A lot of praise goes on behind closed doors – take it into the work environment and show everyone that you can give praise in public!
- Queue Music August 22, 2019Have a good variety of music and not just one or two tracks – it can get very irritating for callers if they are held in a queue and hear the same song (s) again and again.
- Toll Free Numbers August 21, 2019When you use them, make sure your queue message states that the call is free to help avoid callers hanging up. Vary the message though to avoid too much repetition, which can irritate.