Customer Support and CRM all Rolled Into One Solution
Are you looking for a way to give your agents an edge? The Cayzu – Capsule CRM solution streamlines your sales and support information so that the company and contact information of your requesters is readily available inside of Cayzu.
Enhance Customer Experience
You can empower your agents so they can be more effective and productive in their endeavors. With combined helpdesk and CRM information, your support staff can address concerns and resolve more issues during their first interaction with customers. Not only will this transform the way your agents interact with customers in a positive manner, but it will also improve your organization’s relationship with its clients as well.
Help Desk Software Tips
- CRM - Start With The Customer June 26, 2019When considering a CRM solution of any kind, always start with the needs of the customer and their expectations before looking at technology as the solution. Remember technology gives you the tools to enhance the customer interaction but it needs to be in line with what customers want and expect from your company.
- Consistent Channel Strategy June 25, 2019Last week, a VP of a major international business told us how he tried to order some goods over the net from a well known brand name. After completing his shopping he proceeded to the on-line checkout, his order was refused as he was not allowed to ship to a different address other than his […]
- How long have you worked here? June 24, 2019Here is a great and simple idea to help your staff get to know each other and also help recognize staff who have been with the company some time. It works where you have staff who work at the same desk every day! Create chair back stickers that have their name and also how many […]
- Name/Extension June 23, 2019Today, when I call a large company I expect to be put through to a large contact center. I also expect that I may need to speak to several different people to resolve a query or complete a transaction. Make it easier for customers like me and allow agents to give out their name or […]