Customer Support and CRM all Rolled Into One Solution
Are you looking for a way to give your agents an edge? The Cayzu – Capsule CRM solution streamlines your sales and support information so that the company and contact information of your requesters is readily available inside of Cayzu.
Enhance Customer Experience
You can empower your agents so they can be more effective and productive in their endeavors. With combined helpdesk and CRM information, your support staff can address concerns and resolve more issues during their first interaction with customers. Not only will this transform the way your agents interact with customers in a positive manner, but it will also improve your organization’s relationship with its clients as well.
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Make it very easy for your customers to give you feedback â€“ good and bad. Just asking for good feedback means that all those customers who are unhappy will not participate and may go elsewhere. Likewise, asking for just bad feedback can result in staff becoming de-motivated as it will appear that they canâ€™t do […]
When ever planning a project of any kind, always build in a contingency time of about 10% for any unforeseen problems that could occur. This will hopefully not be required and if this is the case, then you will complete the project slightly ahead of schedule.
Next time you have a team meeting, as the leader try and listen more than you speak. You should try and control your input to a minimum and allow your team to run the meetings. Try this â€“ each meeting have a different person run the meeting and you participate as just another member of […]
When things go wrong as they sometimes do, donâ€™t allow anyone in your team to become a scapegoat. You should accept full responsibility of your team's actions. Your team will respect you more for this and will see you as a strong leader.