What's new in Cayzu Help desk 2.1

Custom Fields and 12 Other New Cayzu Help Desk Features (plus a sneak peak of what’s next)

Our customers asked and we listened! We have just released Cayzu Help Desk v2.1.0 – a new version of our cloud based help desk solution with over 13 new features! There have been several changes to the product and I’d like to show off some of the more important new help desk features and improvements.

Custom fields: Save cycle times on ticket responses by customizing what you ask your customers when they submit a ticket with custom fields.

Help desk custom fields

Custom fields

 

Split a ticket: Keep your support tickets more organized by easily being able to split a ticket comment into a newly created ticket.

Split a case help desk software

Split a case help desk software

 

Merge a ticket: Got a customer that likes to put in the same question in different tickets? Not a problem, simply merge them with our new merge ticket feature.

merge a ticket help desk solution

merge a ticket help desk solution

 

Private FAQs: Save your agents time by allowing them to search for both private and public answers all from one search box.

Create a private FAQ in help desk solution

Create a private FAQ in help desk solution

 

LogMeIn Rescue integration: In today’s world technology rules.  Cayzu’s integration with LogMeIn Rescue makes remote screen sharing a snap.

logmein rescue integration with help desk

LiveChat integration: Get a competitive edge by integrating live chat with both your web site and support portal and keep track of your transcripts in your help desk portal.

Live Chat help desk integration

Live Chat help desk integration

 

Assume agent identity:  Agent’s gone for the week? Not a problem, easily assume their identity to make sure their customers are being taken care of.

Assume identity help desk software

Assume identity help desk software

 

Knowledge base titles now SEO friendly: Give your knowledge base answers a bit of an SEO boost with friendly, SEO titles.

SEO optimized help desk knowledge base

SEO optimized help desk knowledge base

 

Print a ticket: Need a support ticket printed? Not a problem, Cayzu help desk tickets are now printer friendly.

merge a ticket help desk solution

merge a ticket help desk solution

 

Time tracking part 2: Now on top of being able to input time spent on a support ticket, you can now also auto start a timer with Cayzu’s time tracker.

Automatically track time in your help desk ticket

Automatically track time in your help desk ticket

 

Support widget:  Newly enhanced support widget code makes adding support functionality to your web site a synch.

Support widget -add help desk support to your web site

Support widget -add help desk support to your web site

 

Bulk ticket delete and / or assign tickets: Need to quickly move or delete tickets from agent to agent, not a problem with our new bulk assign/delete capabilities.

Assign/delete help desk tickets in bulk

Assign/delete help desk tickets in bulk

 

New Report: Tickets by Company: Easily and quickly report on tickets posted by one or all companies.

Cayzu help desk reports

Beautifully crafted reporting.

 

Want to see it in action? Watch our minute and half live demo here: Cayzu Demo on Youtube

What’s planned for our next release?

– Automatic assignment rules (Round robin)
– Ability to share news/announcements on your end user customer portal
– SEO knowledge base optimization (Part 2)
– And more…

Get started today

Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/register .

We look forward to your feedback as you use Cayzu Help Desk v2.1.0!

Cayzu Helpdesk – Make your customers happy!

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