Our customers asked and we listened! We have just released Cayzu Help Desk v2.1.0 – a new version of our cloud based help desk solution with over 13 new features! There have been several changes to the product and I’d like to show off some of the more important new help desk features and improvements.
Custom fields: Save cycle times on ticket responses by customizing what you ask your customers when they submit a ticket with custom fields.
Split a ticket: Keep your support tickets more organized by easily being able to split a ticket comment into a newly created ticket.
Merge a ticket: Got a customer that likes to put in the same question in different tickets? Not a problem, simply merge them with our new merge ticket feature.
Private FAQs: Save your agents time by allowing them to search for both private and public answers all from one search box.
LogMeIn Rescue integration: In today’s world technology rules. Cayzu’s integration with LogMeIn Rescue makes remote screen sharing a snap.
LiveChat integration: Get a competitive edge by integrating live chat with both your web site and support portal and keep track of your transcripts in your help desk portal.
Assume agent identity: Agent’s gone for the week? Not a problem, easily assume their identity to make sure their customers are being taken care of.
Knowledge base titles now SEO friendly: Give your knowledge base answers a bit of an SEO boost with friendly, SEO titles.
Print a ticket: Need a support ticket printed? Not a problem, Cayzu help desk tickets are now printer friendly.
Time tracking part 2: Now on top of being able to input time spent on a support ticket, you can now also auto start a timer with Cayzu’s time tracker.
Support widget: Newly enhanced support widget code makes adding support functionality to your web site a synch.
Bulk ticket delete and / or assign tickets: Need to quickly move or delete tickets from agent to agent, not a problem with our new bulk assign/delete capabilities.
New Report: Tickets by Company: Easily and quickly report on tickets posted by one or all companies.
Want to see it in action? Watch our minute and half live demo here: Cayzu Demo on Youtube
What’s planned for our next release?
– Automatic assignment rules (Round robin)
– Ability to share news/announcements on your end user customer portal
– SEO knowledge base optimization (Part 2)
– And more…
Get started today
Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at www.cayzu.com/register .
We look forward to your feedback as you use Cayzu Help Desk v2.1.0!