Help Desk Software Tips

• Positive and Negative Feedback April 12, 2019
  Make it very easy for your customers to give you feedback – good and bad. Just asking for good feedback means that all those customers who are unhappy will not participate and may go elsewhere. Likewise, asking for just bad feedback can result in staff becoming de-motivated as it will appear that they can’t do […]
• Project Planning April 11, 2019
  When ever planning a project of any kind, always build in a contingency time of about 10% for any unforeseen problems that could occur. This will hopefully not be required and if this is the case, then you will complete the project slightly ahead of schedule.
• Leadership Requires Listening April 10, 2019
  Next time you have a team meeting, as the leader try and listen more than you speak. You should try and control your input to a minimum and allow your team to run the meetings. Try this – each meeting have a different person run the meeting and you participate as just another member of […]
• Don’t allow Scapegoats April 9, 2019
  When things go wrong as they sometimes do, don’t allow anyone in your team to become a scapegoat. You should accept full responsibility of your team's actions. Your team will respect you more for this and will see you as a strong leader.