Help Desk Apps as a Teaching Tool
Technological skills are a necessity in practically every professional role across every industry today. Helping students learn to interact with technological systems like those used by educational institutions means teaching them to navigate the resources provided as a user’s manual, not forcing them to memorize specific operations. Of course, students can only learn too use a manual if it’s got accessible information that solves their problems. That’s why help desk software like Cayzu is designed to allow for the compilation of electronic manuals.
Users can access these help pages, search by topic, and follow up with questions about their unique situation that reflect a better contextual understanding of the issue they are experiencing, and often they learn to resolve minor issues themselves. This helps students, but it also helps staff, because the process of training to use the new software can be spread out, with concentrated training to introduce system basics and a good support manual for learning to navigate the finer features of the software as it is integrated into the other educational technology tools in use at your school.