Track Tickets, Email Conversations and Fires With Cayzu Help Desk
Cayzu Help Desk is here to help you handle that client and all of the other requests that flood your inbox and the portal daily.
Track Tickets, Email Conversations and Fires With Cayzu Help Desk Ticketing System
Email is great, but it is not a substitute for a ticketing system. However, some of your clients insist on using email instead of your ticketing portal, even though you have warned them that tasks are hard to track this way. That does not stop your client from getting upset when their request is lost in your overcrowded inbox.
Cayzu Help Desk Support Ticketing System is here to help you handle that client and all of the other requests that flood your inbox and the portal daily. We know you need an application that allows you to track and analyze requests even when they come through email.
Cayzu Help Desk allows you to handle a variety of issues with a beautiful and easy to use interface, including:
• Tracking query progress, including email conversations
• Categorizing and assigning tickets
• Automating tasks and accessing reports
• Complete customization and much more
Track Every Ticket
Cayzu Help Desk lets you see your status at a glance. You can see what tickets have been opened, where they are in progress and any email conversations that apply. You will quickly be able to note an urgent issue and reply before you get one of those painful phone calls asking why you have not noted that urgent issue and replied.
Prioritize and Categorize Tickets
Since Cayzu Help Desk allows you to get a quick glimpse at the big picture, you will always know where the fires are. Cayzu Help Desk also gives you the tools to categorize these open items into a priority bucket, and move less-urgent tickets into other categories. On days when there are fires all over your screen, you can take advantage of our tools to quickly assign tickets to other team members.
Even if getting everyone to enter a ticket instead of sending you an email is an impossible dream, Cayzu Help Desk can help you integrate email with your support portal and track your tickets and progress.
Try all features for free. No credit card, contract or obligation.