" /> Internal Help Desk (HelpDesk) Support Ticketing System for IT, Small Business and/or Ecommerce

Track Tickets, Email Conversations and Fires With Cayzu Help Desk

Cayzu Help Desk is here to help you handle that client and all of the other requests that flood your inbox and the portal daily.

Cayzu Helpdesk Customer Support Ticketing dashboard

Track Tickets, Email Conversations and Fires With Cayzu Help Desk Ticketing System

Email is great, but it is not a substitute for a ticketing system. However, some of your clients insist on using email instead of your ticketing portal, even though you have warned them that tasks are hard to track this way. That does not stop your client from getting upset when their request is lost in your overcrowded inbox.

Cayzu Help Desk Support Ticketing System is here to help you handle that client and all of the other requests that flood your inbox and the portal daily. We know you need an application that allows you to track and analyze requests even when they come through email.

Cayzu Help Desk allows you to handle a variety of issues with a beautiful and easy to use interface, including:

• Tracking query progress, including email conversations
• Categorizing and assigning tickets
• Automating tasks and accessing reports
• Complete customization and much more

Track Every Ticket

Cayzu Help Desk lets you see your status at a glance. You can see what tickets have been opened, where they are in progress and any email conversations that apply. You will quickly be able to note an urgent issue and reply before you get one of those painful phone calls asking why you have not noted that urgent issue and replied.

Prioritize and Categorize Tickets

Since Cayzu Help Desk allows you to get a quick glimpse at the big picture, you will always know where the fires are. Cayzu Help Desk also gives you the tools to categorize these open items into a priority bucket, and move less-urgent tickets into other categories. On days when there are fires all over your screen, you can take advantage of our tools to quickly assign tickets to other team members.

Automate and Analyze

You put off tasks that are boring and redundant because you’re human. Let the machine take over—assign Cayzu Help Desk such as notifications or automated replies. Cayzu Help Desk can also save you some analysis time by providing you with tracking reports. You can get an idea of what is working and what needs to change. Maybe you will discover a way to get that client to use the ticketing system.

Even if getting everyone to enter a ticket instead of sending you an email is an impossible dream, Cayzu Help Desk can help you integrate email with your support portal and track your tickets and progress.

Cayzu Helpdesk support ticketing system screen

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