Track Tickets, Email Conversations and Fires With Cayzu Help Desk
Cayzu Help Desk is here to help you handle that client and all of the other requests that flood your inbox and the portal daily.
Track Every Ticket
Cayzu Help Desk lets you see your status at a glance. You can see what tickets have been opened, where they are in progress and any email conversations that apply. You will quickly be able to note an urgent issue and reply before you get one of those painful phone calls asking why you have not noted that urgent issue and replied.
Prioritize and Categorize Tickets
Since Cayzu Help Desk allows you to get a quick glimpse at the big picture, you will always know where the fires are. Cayzu Help Desk also gives you the tools to categorize these open items into a priority bucket, and move less-urgent tickets into other categories. On days when there are fires all over your screen, you can take advantage of our tools to quickly assign tickets to other team members.
Automate and Analyze
You put off tasks that are boring and redundant because you’re human. Let the machine take over—assign Cayzu Help Desk such as notifications or automated replies. Cayzu Help Desk can also save you some analysis time by providing you with tracking reports. You can get an idea of what is working and what needs to change. Maybe you will discover a way to get that client to use the ticketing system.
Even if getting everyone to enter a ticket instead of sending you an email is an impossible dream, Cayzu Help Desk can help you integrate email with your support portal and track your tickets and progress.