Bridging the Gap Between Your Software Engineering Team and End Customers
Your support team can only do so much when there are barriers in place that impede their ability to respond to customer issues. Fortunately, the Cayzu/JIRA solution can enable your support workers to connect directly with customers to address their concerns. Not only will your engineers know exactly what bugs and issues are causing your customers the most grief, but they will also be able to prioritize them so that the most pressing ones can be corrected much faster.
Makes Your Agents More Efficient
Cayzu /JIRA also enables your agents to map and connect to problems from within and outside of the Cayzu environment, and apply status and information updates to all corresponding issues in JIRA to customer help desk tickets.
Keep tabs on your engineering team’s progress so your agents can relay critical information to customers who have issues that are being worked on. Your agents can reach out and follow-up as necessary to resolve any standing concerns and bugs. Your customers can even view the status of their technical issues and provide feedback to others.
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Make it very easy for your customers to give you feedback â€“ good and bad. Just asking for good feedback means that all those customers who are unhappy will not participate and may go elsewhere. Likewise, asking for just bad feedback can result in staff becoming de-motivated as it will appear that they canâ€™t do […]
When ever planning a project of any kind, always build in a contingency time of about 10% for any unforeseen problems that could occur. This will hopefully not be required and if this is the case, then you will complete the project slightly ahead of schedule.
Next time you have a team meeting, as the leader try and listen more than you speak. You should try and control your input to a minimum and allow your team to run the meetings. Try this â€“ each meeting have a different person run the meeting and you participate as just another member of […]
When things go wrong as they sometimes do, donâ€™t allow anyone in your team to become a scapegoat. You should accept full responsibility of your team's actions. Your team will respect you more for this and will see you as a strong leader.