Analyze & track help desk performance
Elegantly designed reports and dashboards feed your support team with critical information so they can react quickly and efficiently. That’s the beauty of the new Cayzu Online Help Desk Software.
See the trends in real-time
Analyze any operational data and track key support metrics. Stay on top of your support department.
Cayzu provides visualization of important metrics that you care about in real-time.
Get a Quick Overview
With Cayzu reports, it is simple for you to track important metrics. Want to quickly know the number of tickets or the average first response time today or last week? We got you covere
Know how your team is performing!
Every report was designed with accountability in mind. Get data on everything from which customer is putting in the most support to the busiest support times, all in real-time.
Identify and resolve the most critical customer issues
Cayzu provides your agents and managers the right data to quickly identify where customers are having the most trouble so that they can be corrected right away.
Identify your high performers
Cayzu makes it easy to identify your super star agents and your weakest links. Provide your customers with what they deserve, better customer service.
Try all features for free. No credit card, contract or obligation.
Help Desk Software Tips
- Multilingual Culture August 24, 2019When you take calls/e-mails, etc. from overseas customers, consider buying local newspapers from all the countries you take calls from. This will help your agents be aware of local issues in that country and could help them empathise with callers and build rapport. For example, if your center is in the US and you take […]
- Public Praise August 23, 2019When was the last time you praised an individual or your team in public? A lot of praise goes on behind closed doors – take it into the work environment and show everyone that you can give praise in public!
- Queue Music August 22, 2019Have a good variety of music and not just one or two tracks – it can get very irritating for callers if they are held in a queue and hear the same song (s) again and again.
- Toll Free Numbers August 21, 2019When you use them, make sure your queue message states that the call is free to help avoid callers hanging up. Vary the message though to avoid too much repetition, which can irritate.