Analyze & track help desk performance
Elegantly designed reports and dashboards feed your support team with critical information so they can react quickly and efficiently. That’s the beauty of the new Cayzu Online Help Desk Software.
See the trends in real-time
Analyze any operational data and track key support metrics. Stay on top of your support department.
Cayzu provides visualization of important metrics that you care about in real-time.
Get a Quick Overview
With Cayzu reports, it is simple for you to track important metrics. Want to quickly know the number of tickets or the average first response time today or last week? We got you covere
Know how your team is performing!
Every report was designed with accountability in mind. Get data on everything from which customer is putting in the most support to the busiest support times, all in real-time.
Identify and resolve the most critical customer issues
Cayzu provides your agents and managers the right data to quickly identify where customers are having the most trouble so that they can be corrected right away.
Identify your high performers
Cayzu makes it easy to identify your super star agents and your weakest links. Provide your customers with what they deserve, better customer service.
Try all features for free. No credit card, contract or obligation.
Help Desk Software Tips
- Patronising Agents June 17, 2019Ensure your agents are aware of how easy it is to sound patronising especially when dealing with technical information or gathering data. For example asking someone to check their main lead is connected and saying something like “the cable that goes from the back of the TV to the wall socket – is it plugged […]
- Don’t Hide Behind A Tape Player! June 16, 2019Now that technology enables us to remotely monitor what happens in the contact center, there is a danger that the visits we used to make where we sat next to agents taking calls and asking them ‘what’s happening and how they are’ may disappear. It’s important to have a high visibility of management (contact center […]
- Assisted Transfers June 15, 2019If your agents transfer calls to other offices, consider the option of an assisted transfer – where your agents check to make sure there is someone at the other end and/or lines are not busy. Some companies do not do this and the result can be that valuable customers are transferred to a busy signal, […]
- Contact Center Newsletter June 14, 2019Here’s a tip from the management team at the Aladdin Hotel Resort and Casino, Las Vegas, NV. Produce a monthly newsletter, which is distributed to all staff inn the contact center and also senior management. It’s a great way to involve staff, keep everyone involved and also keep the profile of the contact center high […]