Analyze & track help desk performance
Elegantly designed reports and dashboards feed your support team with critical information so they can react quickly and efficiently. That’s the beauty of the new Cayzu Online Help Desk Software.
See the trends in real-time
Analyze any operational data and track key support metrics. Stay on top of your support department.
Cayzu provides visualization of important metrics that you care about in real-time.
Get a Quick Overview
With Cayzu reports, it is simple for you to track important metrics. Want to quickly know the number of tickets or the average first response time today or last week? We got you covere
Know how your team is performing!
Every report was designed with accountability in mind. Get data on everything from which customer is putting in the most support to the busiest support times, all in real-time.
Identify and resolve the most critical customer issues
Cayzu provides your agents and managers the right data to quickly identify where customers are having the most trouble so that they can be corrected right away.
Identify your high performers
Cayzu makes it easy to identify your super star agents and your weakest links. Provide your customers with what they deserve, better customer service.
Try all features for free. No credit card, contract or obligation.
Help Desk Software Tips
- Front Line Input September 16, 2019When was the last time you asked your front line staff what you can do to improve sales results, improve service and performance, reduce cost, etc? Many external consultants and advisors you could hire, often do just this, and come up with some great ideas to help your business. So what are you waiting for?
- ECruitment September 15, 2019When recruiting agents/reps who will be dealing with net based activity, build into the recruitment process a ‘chat’ session early into the process. This way you can test the candidates’ net etiquette, their typing skills and grammar.
- Record Praise September 14, 2019Often we measure customer’s complaints and record the results. In some companies they measure praise against the number of complaints. Research often shows that we are more likely to receive complaints than praise, but in some world class organisations there can be several times more positive feedback than negative! Start recording praise from today and […]
- Forecasting September 13, 2019Are you involved in forecasting call volumes? If so, then one certainty is that you will probably spend some time reviewing historical call volumes, maybe even e-mail, fax, etc. to help you forecast accurately in the future. When you do, even if you have a forecasting system that calculates it for you, it is good […]