The New Social Customer Service
No matter how prominently you display your customer service email address or phone number, customers are still likely to ask questions, share success stories, or file complaints on your social media channels.
Whether it’s Twitter, Facebook, Instagram, Google Plus, or Pinterest, consumers are interacting more and more frequently with brands via social media. Even if your marketing team and your customer service team don’t currently overlap, incorporating customer service best practices into your social media strategy is essential.
In Comes Cayzu, Social Enabled, Help desk Solution
Let’s face it. Your customers are already talking about you on social media and any unanswered comments can have a snowball effect on your business.
A social media enabled help desk solution will save you time and keep your customers happy. Agents won’t have to juggle between multiple social media profiles, screens and mailboxes to provide support and resolve issues. With Cayzu, you can respond to comments from social media from a single portal. This saves you time and keeps you engaged with your customers.
No credit card. No contracts
Your customers will love it
56% of customers feel a stronger connection with a company when they interact through the social web..