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The Social Customer Service Experiment (Infographic)

I will be the first to admit that I’ve had a long and not so happy experience of dealing with a variety of web hosting companies in my life.  And what I’ve learned the hard way is that you pay for what you get and when you try to go cheap, you will have problems!

So during a recent outage of my past web hosting company (this company is huge by the way) I decided to perform what I called: the Social Customer Service Experiment which involved me trying to get support during the outage through a variety of their different support channels.  Initial and follow up response times have been documented and put into the below infographic.

The clear winner for me by far, with the fastest and most up to date information was the support I received through Twitter! Hope you enjoy!

 

Social Customer Service

Social Customer Service

 

Looking for a social media enabled Help Desk Solution? Cayzu can help! Check us out now for a free, no obligation trial!

Cayzu Helpdesk – Make your customers happy!

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The Time & Billing Release: 5 new Cayzu Help Desk Features

The Cayzu Help Desk team has done it again with our newest software update which we have coined the “Time & billing ” release.

Cayzu’s latest release includes five new features & enhancements that mostly all relate to time & billing 🙂

Here is what’s been released:

  • Ability to set a billing rate at both the agent and brand level.
  • Ability to export the Time Sheet & Tickets by Company report to excel
  • Integration of time and billing with Freshbooks
  • Increased speed & auto-suggest technology added to our support widget
  • New email event for when an agent is assigned to a support ticket (off by default)
  • Misc other small items & bug fixes


Ability to set the billing rate at both the agent and brand level: 
Speed up invoicing by automatically allowing Cayzu to calculate your time sheets with actual billing rates that can be specified at both the agent or brand level.

Set your billing rate at either the brand or agent level.

Set your billing rate at either the brand or agent level.

 

Ability to export the Time Sheet & Tickets by Company report to excel:   Export the data that”s important to you in seconds using our export to excel function.

Export reports to Excel with Cayzu Help Desk

Export reports to Excel

 

Integration of time and billing with Freshbooks:  Now with a few clicks, you can auto sync your time and billing to Freshbooks! (See more integrations here)

Auto sync your time & billing into Freshbooks

Auto sync your time & billing into Freshbooks

 

Increased speed & auto-suggest technology added to our support widget:  Now you can more quickly put the power of Cayzu Help Desk’s ticket submission right into your web site!

Add help right to your web site with Cayzu's support widget!

Add help right to your web site with Cayzu’s support widget!

 

New email event for when an agent is assigned to a support ticket: Want to notify your customers when an agent is assigned to their ticket? Just turn on the notification 😉

Let your customers know that an agent has been assigned

Let your customers know that an agent has been assigned

 

Want to see it in action? Watch our 90 second live demo here : Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/register .

We look forward to your feedback as you use Cayzu Help Desk v2.2.1!

 

Cayzu Helpdesk – Make your customers happy!

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What’s Better Than Free Help Desk Software? Not much that we can think of!

At Cayzu, we understand what it’s like to start a new business. Personally, I often think of small businesses as fish in a pond full of hooks. Numerous service providers and vendors will to hook you with a free product, reel you in, club you over the head, and fry your lifeless business in a pan. Suddenly, you’re the catch of the day.

We don’t work like that at Cayzu. That is why we offer our SOLO plan, which is free forever for up to 3 agents. No strings, lines, or hooks attached. We’ve been there, and we know what it’s like to need a break. We do not only provide free help desk software to small businesses, we provide the best help desk software.

Are All Entrepreneurs Crazy or is it Just Us?

All entrepreneurs are probably as crazy as we are at Cayzu. We’ve been exactly where you are today, and we get it. You have a tight budget, but you don’t want to get the raw end of the deal in the long-run. It would be great if you could get what you needed free of charge to start building your brand. You would love to have access to things that make your life easier and your customers happier, but it’s not in the budget. Think about how much the following would benefit your business:

  • Free support software with automated rules and SLA
  • An online branded knowledge base portal that’s open 24/7
  • An indexed search feature that allows agents to find what they need quickly
  • A fully functional ticketing system
  • And much more

We know that you have to fake it until you make it. You have to do everything you can to look professional from day one. After all, many startups get caught in a Catch-22. Often, people want to do business with an existing enterprise to mitigate risk. Any small discrepancy with a startup can arouse suspicion from a savvy target audience. We want your business to thrive, and we offer all of the above features free of charge.

Free? There Has to Be a Catch

When we say free, we mean it. There is no catch. We will not take our help desk software back out of the blue. We will not have fees associated with continual use of our free help desk software. We will not request your first born if you continue to use our software. Over 10 years of research and development have allowed us to create the kind of help desk software we are proud to give to business owners who are just getting started, just like you.

We Want Your Small Business to Succeed

We’re not giving away the best help desk software just because we can. At Cayzu, we believe in the entrepreneurial spirit. We want to help your business thrive because we believe that the little guy should be given a chance. After all, we were exactly where you are today at one point in time. Take your business to the next tier with free help desk software by Cayzu.

Cayzu Helpdesk – Make your customers happy!

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