Posts

The Best of Cayzu Help Desk’s #HappyCustomers Blog (Part 3)

What’s better than receiving during the holiday season?, Giving of course!

Now when we say “giving”, we don’t mean that you need to go out and buy expensive or lavish presents for your friends, family or even customers, because sometimes all it takes is a smile to make someone’s day! (or even week).

So give a little joy this holiday season and make your customers love you again by following the amazing tips found in some of our past favourite customer service blogs:

We all know how important Social Media is today but are you using it to improve customer service?:
6 Reasons Social Media Is Key to Your Customer Service Strategy

If you’re a small business that’s looking to improve their customer service game, you’ll need a help desk solution:
How to Choose the Best Help Desk Software for Your Small Business

So many of us have been in the situation where we knew the customer was wrong! But did it matter?:
Is the Customer Ever Wrong? Answer: It Doesn’t Matter!

Could you be providing bad customer support because you are BELIEVING your customers?:
Want to Provide Better Support? Don’t Always Believe Your Customers

Now that we know why we should use social media for customer service, let’s find out how:
How to use Social Media to Deliver Outstanding Customer Service

Everyone loves infographics so let’s checkout Cayzu’s Infographic: The Social Customer Service Experiment:
The Social Customer Service Experiment (Infographic)

And last, but not least (and maybe my favorite of the year)

How could we celebrate the holidays without singing a song?
The Twelve Days of Bad Customer Service (parody)

We hope you enjoyed our latest recap and we sincerely thank each and every single one of #HappyCustomers for your continued support!  We wish everyone a happy and safe holiday from your friends @Cayzu Help Desk 

If you haven’t seen Part 1 or Part 2 of our blog recaps, make sure to check them out!  

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!

The Social Customer Service Experiment (Infographic)

I will be the first to admit that I’ve had a long and not so happy experience of dealing with a variety of web hosting companies in my life.  And what I’ve learned the hard way is that you pay for what you get and when you try to go cheap, you will have problems!

So during a recent outage of my past web hosting company (this company is huge by the way) I decided to perform what I called: the Social Customer Service Experiment which involved me trying to get support during the outage through a variety of their different support channels.  Initial and follow up response times have been documented and put into the below infographic.

The clear winner for me by far, with the fastest and most up to date information was the support I received through Twitter! Hope you enjoy!

 

Social Customer Service

Social Customer Service

 

Looking for a social media enabled Help Desk Solution? Cayzu can help!  Check us out now for a free, no obligation trial!

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!