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Focus on ease of use and speed – 4 new Cayzu Help Desk Releases

The Cayzu Help Desk team is excited to announce our latest update

The release includes:

  • Quickly search and add knowledge base article links when replying to customers
  • Quickly export tickets to CSV or MS Excel for additional analysis
  • More intuitive visual enhancements to better manage your ticket list
  • Olark Webhook to quickly convert chats into tickets.
  • & More (See the new features live on Youtube!)

 

Quickly search and add links to knowledge base articles when you reply to customers, using the article search bar inside the reply editor. 

 

Quickly export tickets to CSV or MS Excel for additional analysis.

 

More intuitive visual enhancements to better manage your ticket list:  See when the customer was last to reply.

 

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

See the new features live on Youtube! 

We look forward to your feedback as you use Cayzu Help Desk!

Cayzu Helpdesk – Make your customers happy!

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“Enhanced Security”, new features and more customization

The Cayzu Help Desk team is excited to announce our latest update

The release includes:

  • Ability to White-list Access for Agent and End-User Portal using IP address
  • Ability to add additional notes when forwarding a reply to 3rd party
  • Ability to change ticket types, status and source
  • More color customization’s for the End-User Portal
  • & More (See the new features live on Youtube!)

 

Ability to IP Whitelist Access for agent and end-user portal:  Now you can secure your portals with IP range.

 

Ability to add additional notes when forwarding a reply to a 3rd party:  Add additional information when asking for help from a 3rd party vendor.

Add additional notes when sending to a 3rd party

 

Ability to change ticket types, status and source drop downs:  Quickly change the drop down values for ticket type, status and source.

 

More color customization’s for the end-user portal: IChange more with the end-user portal to match more of your brand and colors.

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk!

Cayzu Helpdesk – Make your customers happy!

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“Cayzu got faster!” and 2 New Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its latest software update which includes some speed improvements and some new features!

Here’s what’s been released:

  • Ability to set the mailbox signature
  • Ability to BCC an email address on all ticket responses.
  • & More (See the new features live on Youtube!)

 

Ability to set the mailbox signature:  Now you set the signature to be used on each mailbox.

 

Ability to BCC an email address:  Stay in touch with all your tickets by being BCC’d.

BCC an email address

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk!

Cayzu Helpdesk – Make your customers happy!

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“The small but powerful update”. 4 New Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its latest software update which includes tons of great new features!

Here’s what’s been released:

  • Ability to show the source of the reply in the agent portal
  • Improved Search Capabilities (agent and end user portal)
  • Ability to show inline images in the customers responses sent in via email.
  • Ability to capture who is being CC’d on a ticket and use new email templates to send them confirmation emails.
  • & More (See the new features live on Youtube!)

 

Ability to show the source of the reply in the agent portal:  Now you can quickly see how a reply was added to the system.

Reply Source

View the reply source

 

Improved Search Capabilities (agent and end user portal):  Find what your looking for easier, with the new search page.

Improved Search Capabilities

Improved Search Capabilities

 

Ability to show inline images in the customers responses sent in via email: See the images your customers paste inline via the ticket replies.

inline images in the ticket replies

Capture inline images in the ticket replies

 

Ability to capture who is being CC’d on a ticket and use new email templates to send them confirmation emails: Inform the right people on each ticket reply without having to enter them as a CC.

Capture who is being CC'd on a ticket

Ability to capture who is being CC’d on a ticket

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk!

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!

The “Fine Tune” Update. 6 New Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its latest software update which includes tons of great new features!

Here’s what’s been released:

  • Ability to set the starting text for a ticket.
  • Notify me on all agent replies (new notification settings)
  • Ability to set date/time format for contacts
  • Ability to turn off escalation notification policies for SLAs
  • Ability to search for specific assets by keyword
  • Support for Opera
  • & More

 

Ability to set the starting text for a ticket:  Now you can quickly set a canned starting text that will appear above your ticket replies.

Set your starting text

Set your starting text

 

Notify me on all agent replies (New notification settings):  This new setting will allow you to get notified on ALL ticket responses without having to be CC’d.

Notify me of all agent replies

Notify me of all agent replies

 

Ability to set date/time format for contacts: Now your contacts can set their own time/date settings from their end user customer portal to match their own region.

May_DateFormat

 

Ability to turn off escalation notification policies for SLAs: Want to simply track SLA’s and not be notified when they are broken? Not a problem, you can now turn off the emails without affecting the SLA report.

Turn off escalation emails for SLAs

Turn off escalation emails for SLAs

 

Ability to search for specific assets by keyword: Need to look up a specific asset? Now you can with our build in search in the Asset Report.

Search assets by key word

Search assets by key word

 

Support for Opera: Cayzu Help Desk now fully supports Opera browser.

Cayzu now support Opera!

Cayzu now support Opera!

 

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk!

Cayzu Helpdesk – Make your customers happy!

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Get The Strongest Encryption Ever With Cayzu – Now Includes 256-Bit SSL encryption

Out of the gate, Cayzu Help Desk offers a wildcard SSL cert for all users that utilize a end-user customer portal on a cayzu.com domain (example: yourcompany.cayzu.com).  This is valid for all Cayzu Help Desk plans as long as you continue to use the default Cayzu company URL that you used at sign up (example: yourcompany.cayzu.com).  This is great news for customers that don’t mind using a subdomain of Cayzu to provide support but not great for users that want to encrypt their own domain (example: support.yourcompany.com ).  Don’t worry, we know have a solution!

Related: Why Cybercriminals Are Becoming More Customer Service Oriented

Introducing SSL’s for custom domains!  Cayzu Help desk now allows you to fully encrypt all communication from your end-user portal even if you are using your own custom domain!  Cayzu uses TLS 1.2 & 256bit encryption instead of TLS 1.1 & 128bit for maximum security.   And the best part is that one free SSL certificate is included in our PLUS  & FREEDOM plans at no extra cost to you! Simply reach out to support@cayzu.com to get your SSL cert enabled.

 

Did you know: *SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

May the 4th (force) of security be with you! Cayzu the secure help desk solution.

Cayzu Helpdesk – Make your customers happy!

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Asset Management and 7 Other New Cayzu Help Desk Features!

The Cayzu Help Desk team is pleased to announce its latest software update which is packed with a great features including Asset Management!

Here’s what’s been released:

  • Asset Management
  • Assets Management Report
  • Mobile Enhancements for the End-User Customer Portal (Fully Responsive)
  • Performance Improvement for the Main Ticket Grid/Tickets
  • Ability to Load the End-User Customer Portal in an iframe
  • Ability to Create a Label for a Custom Field (No input)
  • Ability to Change the Heading Text for Forms.
  • Adding Support for the Danish Language
  • & More

 

Asset Management: Cayzu’s Asset Management allows you to create your own custom asset categories and custom fields which are then linked to either a contact or company.  Need to track car parts, computers, books or anything else? Not a problem, Cayzu Help Desk now allows you to do so.

Cayzu's New Asset Management

Cayzu’s New Asset Management

Assets_Add

Want to know how to use our newly released Asset Management? See this FAQ

 

Assets Management Report: On top of being able to track your assets and categories, Cayzu Help Desk will also allow you to report on them as well by providing you an easy to export Asset Management report in excel.

Asset Management Report

Asset Management Report

 

Mobile Enhancements for the End User Portal (Fully Responsive): With the end-user customer portal becoming fully responsive, your customers can now more easily navigate, post and view past activity using their mobile devices.

Cayzu's End-User Customer Portal is Now Fully Responsive

Cayzu’s End-User Portal is Now Fully Responsive

 

Performance Improvement for the Main Ticket Grid/Tickets: Through extensive optimizations both the main ticket grid load time as well as individual ticket replies are over 50% faster to load.

Tickets1000

Ability to Load the End-User Customer Portal in an iframe: Looking to integrate the end-user customer portal into your own web site? Cayzu Help Desk now supports integration of our end-user customer portal into an iframe.

Multi Language - Cayzu Help Desk

Multi Language – Cayzu Help Desk

 

Ability to Create a Label for a Custom Field (No Input): Have a custom field in a support ticket form that you feel would be more beneficial to your customers by adding more description to it? Not a problem, you can now add a text label above or below the field.

Custom fields - labels

Custom fields – labels

 

Ability to Change the Heading Text for Forms: Already utilizing a custom form on your Cayzu’s end-user customer portal to make it easier for your customers to get help? Well they now got better! You can now add a description above your custom forms to better explain anything that you want to explain to your customers :)-

Add a description to your custom forms

Add a description to your custom forms

 

Adding Support for the Chinese Language:  You customers can now view and correspond in the end-user customer portal using the Chinese language.

Ability to set multiple languages

Ability to set multiple languages

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk!

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!

The Small But FAST Cayzu Help Desk Release!

The Cayzu Help Desk team is pleased to announce its newest software update which is packed with a great speed improvement and a new language!

Here’s what’s been released:

  • Dramatic speed up for the main ticket grid & ticket load time
  • Added the Danish language for the customer end-user portal
  • Minor bug fixes

 

Dramatic speed up for the main ticket grid & ticket load time: Through multiple levels of enhancements the Cayzu Help Desk team have drastically decreased both the load time of the main ticket grid as well as the load time for ticket replies.Free help desk softwareAdded the Danish language for the customer end-user portal:  You customers can now view and correspond in the end-user customer portal using the Danish language.

MultiLanguage1

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk!

 

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!

The “Small”, “Big” Update! 10 new Cayzu Help Desk Features and Functions

The Cayzu Help Desk team is pleased to announce its newest software update which is packed with over 10 new features and functionality!

Here’s what’s been released:

  • Cascading Dependent Fields
  • Ability to Set a Phone Number on the Customer Portal
  • Ability to Set the Primary Language for an Agent
  • Simplified Email Forwards
  • Ability to Set Billable Hours by Default (Time Tracking)
  • Ability to Set the Primary Brand
  • Ability to Select the Group for a Form
  • New Views for Groups added to Mobile Apps
  • Ability to turn off Cayzu Login from the Customer Portal
  • Ability to Restrict Google Sign-in From the Whitelist

 

Cascading Dependent Fields: You can now give your customers a way to get more specific with their issues by choosing from a hierarchical dropdown (decision tree) in your ticket form on your end-user customer portal.

Dependent Fields

Ability to Set a Phone Number on the Customer Portal: Do you provide phone support? Now you can display your phone number directly on your customer portal!

Phone Number

Ability to Set the Primary Language for an Agent: Working with agents that work specifically in certain languages? You can now set an agent’s primary language and all communications going out will automatically be in their own native language.

Primary Language

Simplified Email Forwards: Customer bypasses your support email and sends you a direct email instead? Not a problem, simply forward it on and a ticket will be created! (no parameters needed)

Forward Email

Ability to Set Billable Hours by Default (Time Tracking): Always bill your hours? Now you can make all hours billable by default.

Billable Hours

Ability to Set the Primary Brand: Want to set the default brand for ticket creation? Now you can by setting the primary brand.

Main Brand

Ability to Select the Group for a Form: A form can now be tied to form and mailbox.  If a customer emails a specific email address, the ticket will be created using the proper form and notify the entire group of its creation.

Set a Group Form

New Views for Groups added to Mobile Apps: Mobile apps can now filter/sort by groups.

Mobile Views

Ability to turn off Cayzu Login from the Customer Portal: Want to rely on social sign on? Not a problem, you can now hide Cayzu log in from your end-user customer portal.

Ability to Restrict Google Sign-in From the Whitelist: Google sign-in and the whitelist are now in sync.  Only users on the whitelist will be allowed to sign in to your end-user customer portal.

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk v2.3.0!

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!

Company Specific SLAs & 8 other Cayzu Help Desk Updates!

The Cayzu Help Desk team is pleased to announce its latest software update which includes 8 new features and enhancements!

Here’s what’s been released:

  • Ability to set specific SLAs per company
  • Ability to forward a ticket reply to a 3rd party
  • Enhanced ticket grid – Hover over to view a preview of the ticket
  • Integrated spam filtering
  • SuiteCRM Integration
  • New Language Support (Chinese Simplified, Chinese Traditional)
  • Ability to link your web address to your logo on the end-user portal
  • Ability to now filter by Company in a view/filter (Main ticket grid)
  • Ability to set a permanent carbon copy (CC) on all ticket replies
  • And more!

 

Ability to set specific SLAs per company: Have different Service Level Agreements for different customers? Not a problem, you can now set up specific SLAs per company!

SLA by company

SLA by company


Ability to forward a ticket reply to a 3rd party:
Need to include a non-agent into a ticket conversation?  Now you can forward ticket replies and get responses in the ticket as Internal Replies.

Forward ticket replies

Forward ticket replies


Enhanced ticket grid – Hover over to view a preview of the ticket:
Forget what a ticket is about? Now you can simply hover over the ticket to get a snipit of what the ticket includes.

Hover over to preview a ticket

Hover over to preview a ticket


Integrated spam filtering:
With Cayzu’s direct integration into Spam Assassin, you can now set a SPAM score which will automatically direct your “viagra” tickets into your SPAM folder.

Set your own SPAM thresh hold

Set your own SPAM thresh hold


SuiteCRM Integration:
 Quickly access and sync your customers data with SuiteCRM directly in a ticket’s view.

Integrate Cayzu into SuiteCRM

Integrate Cayzu into SuiteCRM


New Language Support (Chinese Simplified, Chinese Traditional):
 Cayzu now supports both these popular Chinese languages.

Cayzu now supports Chinese

Cayzu now supports Chinese


Ability to link your web address to your logo on the end-user portal:
Further customize your end-user portal by controlling what URL your customers will link back to when clicking your logo.

Choose the URL on your end-user portal

Choose the URL on your end-user portal


Ability to now filter by Company in a view/filter (Main ticket grid):
  Want to organize your main ticket grid by company?  Views now support can be filtering by Company.

Now filter on Company

Now filter on Company


Ability to set up a permanent carbon copy (CC) on all ticket replies:
Want to be copied on all ticket replies? Not a problem, you can now set up a global catch all CC for all ticket replies.

Set up a permanent CC

Set up a permanent CC

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk v2.6.0!

Cayzu Helpdesk – Make your customers happy!

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