Posts

Custom Fields for Companies/Contacts & 4 other Cayzu Help Desk Upgrades!

The Cayzu Help Desk team is pleased to announce its latest software update which includes 5 new features and enhancements!

Here’s what’s been released:

  • Ability to create custom fields for contacts and companies
  • Due date now displayed on your dashboard
  • Ability to set a form and product for a mailbox
  • Enhanced language support (ability to set the brand text for different languages)
  • Enhanced mobile readiness for the end-user customer portal
  • And more!

 

Ability to create custom fields for contacts and companies: Need to capture more information your customers? Not a problem, you can now add custom fields to your company and contact cards!

Contact/Company Custom Fields - Cayzu Help Desk

Contact/Company Custom Fields – Cayzu Help Desk

 

Due date now displayed on your dashboard: See all your tickets coming due quickly and efficiently right from your dashboard!

Due Dates on my dashboard - Cayzu Help Desk

Due Dates on my dashboard – Cayzu Help Desk

 

Ability to set a form and product for a mailbox: Speed up incoming ticket assignment by automatically assigning incoming tickets to custom mailboxes to a specific group and/or product.

Assign groups and products to mailboxes - Cayzu Help Desk

Assign groups and products to mailboxes – Cayzu Help Desk



Enhanced language support (ability to set the brand text for different languages): Now get even more granular by having more control of what text you convert to multiple languages on your end-user customer portal.

Enhanced multi language support - Cayzu Help Desk

Enhanced multi language support – Cayzu Help Desk

 

Enhanced mobile readiness for the end-user customer portal: Your customers will now get a better browsing experience when they visit your end-user customer portal in their mobile devices!

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk v2.5.0!

Cayzu Helpdesk – Make your customers happy!

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Customer Service Contracts and 4 other Cayzu Help Desk Enhancements!

The Cayzu Help Desk team is pleased to announce its latest software release which includes 6 new features and functionality!

Here’s what’s been released:

  • Manage customer service contracts
  • Ability to hide FAQ, News, Topics and search on the end-user portal
  • Attachments now broken out by individual ticket reply
  • HTML is now supported for incoming and forwarded tickets
  • Option to show the time sheet report in the end-user portal
  • And more!

 

Manage Service Contracts: Does your company charge for support? Cayzu now allows your support agents to see which of your customer’s support contracts have expired BEFORE answering their service tickets.

Manage Service Contracts -Cayzu Help Desk

Manage Service Contracts -Cayzu Help Desk

 

Ability to hide FAQ, News, Topics and search on the end-user portal: Prefer to always require your customers to post a ticket? Not a problem, you can now hide everything from your self-service options (FAQ, News & Topics) as well as your end-user portal’s search function.

Modify your end user portal - Cayzu Help Desk

Modify your end user portal – Cayzu Help Desk

 

Attachments now broken out by individual ticket reply: Attachments are now more easily found as they are now displayed at both the individual ticket reply level as well as under the attachment list on each ticket.

Attachments now viewable at the reply level

Attachments now viewable at the reply level

 

HTML is now supported for incoming and forwarded tickets: Cayzu will now keep your customer’s formatting intact for incoming tickets.

HTML is now kept in tickets - Cayzu Help Desk

HTML is now kept in tickets – Cayzu Help Desk

 

Option to show the time sheet report in the end-user portal: Want to let your customers view their own time Sheets? It’s now possible to enable this option for your customers in their end-user portal.

Time Sheet - End User Portal - Cayzu Help Desk

Time Sheet – End User Portal – Cayzu Help Desk

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk v2.4.1!

Cayzu Helpdesk – Make your customers happy!

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Bonjour! Multi-language, Custom Forms and 10 other new Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its latest major software update which includes 12 new features and functionality!

Here’s what’s been released:

  • Custom Forms
  • Jira integration
  • Capsule integration
  • Multiple language support (Spanish, French, Russian, Dutch, German, Italian, Catalan, English)
  • Set primary and supported languages for each brand
  • Restrict agent access (ticket scope)
  • Perform bulk replies/status updates on multiple tickets
  • Add attachments to FAQs/Topics/News
  • Send escalation email if a ticket that is part of a group goes un-assigned.
  • Service Level Agreement (SLA) Report
  • Set a ticket’s starting ID
  • Improved mail delivery and speed

 

Custom Forms: Custom forms enable you to ask your customers the correct questions right out of the gate depending on their inquiry.  Reduce the back and forth and serve your customers faster and more efficiently.

Custom Forms - Cayzu Help desk

Custom Forms – Cayzu Help desk

 

Jira Integration: With Cayzu Help Desk’s Jira integration you can now link your help desk tickets to your Jira development tickets and more!

Jira integration - Cayzu Help desk

Jira integration – Cayzu Help desk


Capsule Integration: 
Now get more contact detail when working on a ticket by pulling customer detail from Capsule CRM without ever having to leave your Cayzu Help Desk portal.

Capsule CRM - Cayzu Help desk

Capsule CRM – Cayzu Help desk


Multi Language Support:
 Now support your customers in the language that is native to them! Cayzu help desk now supports 7 new langues which include: Spanish, French, Russian, Dutch, German, Italian and Catalan.  Need another language? Just let us know!

Multi Language - Cayzu Help Desk

Multi Language – Cayzu Help Desk


Set Primary and Supported Languages for Each Brand:
 Cayzu help desk now allows you to specify which language each of your brands can support.

Primary & Secondary languages - Cayzu Help Desk

Primary & Secondary languages – Cayzu Help Desk


Restrict Agent Access (Ticket scope): 
Get even more granular with permissions by having the ability to lock down an agent to view tickets by group or to only what is assigned to him/her.

Restrict Ticket Scope - Cayzu Help Desk

Restrict Ticket Scope – Cayzu Help Desk


Perform Bulk Replies/Status Updates on Multiple Tickets: 
Had multiple tickets for a system wide error that has now been resolved?  Not a problem! You can now bulk reply and update all the tickets statuses in a few easy clicks.

Bulk Reply - Cayzu Help Desk

Bulk Reply – Cayzu Help Desk


Add Attachments to FAQs/News/Topics: 
Enhance your customer’s self service experience by now allowing them to view/download attachments from your FAQs, news and topics.

FAQs, Topics, News Attachments - Cayzu Help Desk

FAQs, Topics, News Attachments – Cayzu Help Desk


Send Escalation Email if a Ticket That is Part of a Group Goes Un-Assigned:
 Have a ticket that has been assigned to a group that goes unanswered? No worries as it now can be escalated automatically via a timer that you set!

Automatic Assignment - Cayzu Help Desk

Automatic Assignment – Cayzu Help Desk


Service Level Agreement (SLA) Report:
With Cayzu’s new SLA report you will be able to quickly identify which tickets have broken your service level agreement rules.

Service Level Agreement - Cayzu Help Desk

Service Level Agreement – Cayzu Help Desk


Set a Ticket’s Starting ID:
 Just starting out and don’t want to look new? Not a problem, now you can set your starting ticket ID.

Set a starting ticket ID - Cayzu Help Desk

Set a starting ticket ID – Cayzu Help Desk


Improved mail delivery and speed
: Cayzu Help Desk is committed to being the premier help desk solution for small and medium sized businesses. With this commitment comes delivering your support tickets the quickest way possible and that meant switching to a more robust email delivery system.  After careful consideration, Cayzu chose PostMark.

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk v2.4.0!

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!

Multiple Mailboxes and 3 other new Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its newest software update which includes 4 new features and functionality!

Here’s what’s been released:

  • Multiple Maibox support
  • Ability to forward in an email to create a ticket
  • Ability to preview a FAQ, Topic or News Article
  • New Custom Field Option: Calendar Control


Multiple Maibox support:
 Speed up customer service by providing your customers a more targeted support experience by setting up specific departmental email addresses( ie – support@yourcompany.com & billing@yourcompany.com ) that are then linked to your groups.

Multiple Maiboxes support  - Cayzu Help desk

Multiple Maiboxes support – Cayzu Help desk

Ability to forward in an email to create a ticket: Not all your customers will email your Cayzu support email and instead email you personally.  Using Cayzu’s email forwarding, you can automatically create a help desk ticket for that customer by simply forwarding the email from your inbox with a few extra parameters.

Forward email -Cayzu Help Desk

Forward email -Cayzu Help Desk

 

Ability to preview a FAQ, Topic or News Article: Now you can quickly view a FAQ, Topic or News Article just as your customer would see it.

Preview FAQ - Cayzu Help Desk

Preview FAQ – Cayzu Help Desk

 

New Custom Field Option: Calendar Control:  Now allow your customers to use a calendar control to set dates (when the problem occurred, due date etc..) when submitting tickets.

Calendar - Cayzu Help Desk

Calendar – Cayzu Help Desk

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up

We look forward to your feedback as you use Cayzu Help Desk v2.3.1!

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!

The Next Big Release: 15 New Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its newest software update which is packed with over 15 new features and functionality!

Here’s what’s been released:

  • Custom Groups
  • iPhone Agent App
  • Custom Agent Roles
  • Integration into Harvest (Time & Billing)
  • Integration with LiveChat (Chat)
  • Integration with Olark (Chat)
  • Integration with Tawk.to (Free Chat)
  • Custom Fields Added to the Support Widget
  • Ability to Reply to a Ticket Via a Public Link
  • Ability to Change the Ticket Submit Message on the End-User Customer Portal
  • Ability to Edit a Ticket’s Subject
  • Ability to Change the Owner of a Ticket
  • Ability to Show Custom Fields in the Ticket Grid
  • Dashboard Stats Now Clickable
  • New Report: Open Tickets per Contact
  • And more…

 

Custom Groups: Organise your agents into different groups so they can become product experts by focusing on one type of problem or department.

Custom Groups - Cayzu Help Desk

Custom Groups – Cayzu Help Desk


iPhone Agent App
: Now agents can take care of your customers on the go with our new iPhone app! (Android also available)

Cayzu Help Desk iPhone app

Cayzu Help Desk iPhone app

 

Custom Agent Roles: Get more granular by dictating what your agents can do or see by setting up individual permissions through custom roles.

Agent Roles - Cayzu Help Desk

Agent Roles – Cayzu Help Desk


Integration into Harvest Time & Billing:
 Automatically sync the time you spend on tickets to Harvest Time & Billing.

Integration into LiveChat: Quickly add online chat to both your web site and end-user customer portal using our LiveChat integration.

Integration into Olark: Quickly add online chat to both your web site and end-user customer portal using our Olark integration.

App integration Cayzu Help Desk

App integration Cayzu Help Desk

 

Integration into Tawk.to: Quickly add FREE online chat to both your web site and end-user customer portal using our Tawk.to integration.

tawk.to - Integration w/ Cayzu Help Desk

tawk.to – Integration w/ Cayzu Help Desk


Custom Fields Added to the Support Widget: 
Now our users can personalize their user’s experience even further by adding custom fields to their support widgets.

Support Widget - Cayzu Help Desk

Support Widget – Cayzu Help Desk


Ability to Reply to a Ticket Via a Public link: 
Don’t want your users to have to log in to view ticket replies? Not a problem, now you can make them public via a link.

Ability to Change the Ticket Submit Message on the End-User Customer Portal: Personalize your customers experience even more with the ability to change your ticket submit message.

Ticket Received - Cayzu Help Desk

Ticket Received – Cayzu Help Desk

Ability to Edit a Ticket’s Subject: Customer put in a ticket subject that makes absolutely no sense? No worries, you can now change it!

Edit Ticket Subject - Cayzu Help Desk

Edit Ticket Subject – Cayzu Help Desk

 

Dashboard Stats Now Clickable: Navigate more quickly with new clickable dashboard stats.

Clickable Dashboard - Cayzu Help Desk

Clickable Dashboard – Cayzu Help Desk

Ability to Change the Owner of a Ticket:  Need to change the owner on a ticket? Now you can!

Change the owner of a ticket - Cayzu Help Desk

Change the owner of a ticket – Cayzu Help Desk

Ability to Choose Custom Fields in the Ticket Grid: Speed up your support teams efficiency by being able to display your custom fields as columns.

Display by Custom Field - Cayzu Help Desk

Display by Custom Field – Cayzu Help Desk

New Report: Open Tickets per Contact: Get a quick glance at your open tickets per contact with this new report.

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk v2.3.0!

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!

The Time & Billing Release: 5 new Cayzu Help Desk Features

The Cayzu Help Desk team has done it again with our newest software update which we have coined the “Time & billing ” release.

Cayzu’s latest release includes five new features & enhancements that mostly all relate to time & billing :)

Here is what’s been released:

  • Ability to set a billing rate at both the agent and brand level.
  • Ability to export the Time Sheet & Tickets by Company report to excel
  • Integration of time and billing with Freshbooks
  • Increased speed & auto-suggest technology added to our support widget
  • New email event for when an agent is assigned to a support ticket (off by default)
  • Misc other small items & bug fixes


Ability to set the billing rate at both the agent and brand level: 
Speed up invoicing by automatically allowing Cayzu to calculate your time sheets with actual billing rates that can be specified at both the agent or brand level.

Set your billing rate at either the brand or agent level.

Set your billing rate at either the brand or agent level.

 

Ability to export the Time Sheet & Tickets by Company report to excel:   Export the data that”s important to you in seconds using our export to excel function.

Export reports to Excel with Cayzu Help Desk

Export reports to Excel

 

Integration of time and billing with Freshbooks:  Now with a few clicks, you can auto sync your time and billing to Freshbooks! (See more integrations here)

Auto sync your time & billing into Freshbooks

Auto sync your time & billing into Freshbooks

 

Increased speed & auto-suggest technology added to our support widget:  Now you can more quickly put the power of Cayzu Help Desk’s ticket submission right into your web site!

Add help right to your web site with Cayzu's support widget!

Add help right to your web site with Cayzu’s support widget!

 

New email event for when an agent is assigned to a support ticket: Want to notify your customers when an agent is assigned to their ticket? Just turn on the notification ;)

Let your customers know that an agent has been assigned

Let your customers know that an agent has been assigned

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/register .

We look forward to your feedback as you use Cayzu Help Desk v2.2.1!

 

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!

Automated Assignment Rules and 15 Other New Cayzu Help Desk Features

One of Cayzu’s unique strengths is our deep understanding and appreciation for our customers.  We go above and beyond by listening and translating their needs into a great solution.  This is at the core of what we do each and every day.

This is why we are pleased to announce our next version of Cayzu Help Desk which is packed with 16 new features..  Here are some of more important help desk improvements:

  • Automation through Assignment
  • End-user customer portal re-design
  • Announcements and News added to the end-user portal
  • Real time Facebook updates
  • Dropbox integration
  • Skype integration
  • Set due dates
  • Customize end-user portal settings
  • Whitelist Company & Contacts
  • Turn system emails on or off
  • System emails now support HTML
  • Meta information added to FAQs
  • Support widget 2.0
  • Administrative contact to see all tickets for a company
  • Two New Reports

 

Automation through Assignment Rules: Increase productivity and efficiency with customizable & automated workflows.

Cayzu Help Desk Assignment Rules

End-user customer portal re-design: Who doesn’t like a new, fresh look? Now your end-user portal will now look better than ever before.

Announcements and News added to the end-user portal:  Enhance communication with your customers by managing news & announcements on your end-user customer portal.

Self service help desk portal

Self service help desk portal

 

Real time Facebook updates: Automatically monitor your Facebook account to ensure customer feedback gets answered right away!facebooklike2

Dropbox integration:  Now both agents and customers can add large attachments directly from their Drop Box accounts.Dropbox_Attach

Skype integration: Let your customers chat over text or phone directly from your end-user portal using their Skype accounts.

Skype Help Desk

Skype Help Desk

Set due dates: Does a customer need something done by tomorrow? Now easily track due dates from within your help desk portal by attaching due dates to a ticket.

Help Desk Due dates

Cayzu Help Desk – Due Dates

Customize end-user portal settings: Get even more granular with the ability to turn on and off any option that you want.

Whitelist Company & Contacts: Now you can restrict which contacts and companies are allowed to post tickets.

Cayzu Help Desk - End User Portal Settings

Cayzu Help Desk – End User Portal Settings

 

Turn system emails on or off: Don’t want your users to get an account creation? Not a problem, the new Cayzu Help Desk allows you to turn off any email that you wish.

System emails now support HTML: Beautify your  system emails with HTML.  Now fully supported.

Cayzu Help Desk email settings

Cayzu Help Desk email settings

 

Meta information added to FAQs: Get more out of your knowledge base by optimizing your FAQs, News and Topics for search by setting their meta information.

Cayzu Help Desk meta tags

Cayzu Help Desk meta tags

Support widget 2.0: Our newly enhanced support widget code allows you to now add our auto-suggest technology directly into your web site with an easy to use snippet of code!

Administrative contact to see all tickets for a company: You can now set a contact to be able to see all tickets associated to their company.

Two New Reports: Now quickly view Tickets by Contact and Open Tickets by Agents through two new reports.

Cayzu Help Desk new reports

Cayzu Help Desk new reports

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/register .

We look forward to your feedback as you use Cayzu Help Desk v2.2.0!

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!

Custom Fields and 12 Other New Cayzu Help Desk Features (plus a sneak peak of what’s next)

Our customers asked and we listened! We have just released Cayzu Help Desk v2.1.0 – a new version of our cloud based help desk solution with over 13 new features! There have been several changes to the product and I’d like to show off some of the more important new help desk features and improvements.

Custom fields: Save cycle times on ticket responses by customizing what you ask your customers when they submit a ticket with custom fields.

Help desk custom fields

Custom fields

 

Split a ticket: Keep your support tickets more organized by easily being able to split a ticket comment into a newly created ticket.

Split a case help desk software

Split a case help desk software

 

Merge a ticket: Got a customer that likes to put in the same question in different tickets? Not a problem, simply merge them with our new merge ticket feature.

merge a ticket help desk solution

merge a ticket help desk solution

 

Private FAQs: Save your agents time by allowing them to search for both private and public answers all from one search box.

Create a private FAQ in help desk solution

Create a private FAQ in help desk solution

 

LogMeIn Rescue integration: In today’s world technology rules.  Cayzu’s integration with LogMeIn Rescue makes remote screen sharing a snap.

logmein rescue integration with help desk

LiveChat integration: Get a competitive edge by integrating live chat with both your web site and support portal and keep track of your transcripts in your help desk portal.

Live Chat help desk integration

Live Chat help desk integration

 

Assume agent identity:  Agent’s gone for the week? Not a problem, easily assume their identity to make sure their customers are being taken care of.

Assume identity help desk software

Assume identity help desk software

 

Knowledge base titles now SEO friendly: Give your knowledge base answers a bit of an SEO boost with friendly, SEO titles.

SEO optimized help desk knowledge base

SEO optimized help desk knowledge base

 

Print a ticket: Need a support ticket printed? Not a problem, Cayzu help desk tickets are now printer friendly.

merge a ticket help desk solution

merge a ticket help desk solution

 

Time tracking part 2: Now on top of being able to input time spent on a support ticket, you can now also auto start a timer with Cayzu’s time tracker.

Automatically track time in your help desk ticket

Automatically track time in your help desk ticket

 

Support widget:  Newly enhanced support widget code makes adding support functionality to your web site a synch.

Support widget -add help desk support to your web site

Support widget -add help desk support to your web site

 

Bulk ticket delete and / or assign tickets: Need to quickly move or delete tickets from agent to agent, not a problem with our new bulk assign/delete capabilities.

Assign/delete help desk tickets in bulk

Assign/delete help desk tickets in bulk

 

New Report: Tickets by Company: Easily and quickly report on tickets posted by one or all companies.

Cayzu help desk reports

Beautifully crafted reporting.

 

Want to see it in action? Watch our minute and half live demo here: Cayzu Demo on Youtube

What’s planned for our next release?

– Automatic assignment rules (Round robin)
– Ability to share news/announcements on your end user customer portal
– SEO knowledge base optimization (Part 2)
– And more…

Get started today

Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/register .

We look forward to your feedback as you use Cayzu Help Desk v2.1.0!

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!

9 Awesome New Cayzu Help Desk Features (plus a sneak peak of what’s next)

We have just released Cayzu Help Desk v2.0.1 – a new version of our cloud based help desk solution. There have been several changes to the product and I’d like to show off some of the more important new help desk features and improvements.

A newly beautified dashboard: Our new dashboard and guided tour makes it even easier to quickly get the overall health of your entire support organization.

Cayzu Help Desk Dashboard

Cayzu’s Help Desk Dashboard

Time tracking: Need to bill your clients or just want to track time spent on a support request? Not a problem, Cayzu now has built in time tracking.

Add time cayzu help desk

Track the time spent on support requests

Track your To Do’s: Agents can now track their honey do lists directly from their main dashboard. Great for keeping both customers and your significant others happy :) .

Track your to do's within your Cayzu dashboard

Track your to do’s within your Cayzu dashboard

Five new reports:  What’s a help desk good for if it doesn’t provide you with the insights that you need to ensure that your customers are being taken care of? The 5 new reports include:

Tickets by Product Report: Displays all associated support tickets by Product.

Tickets by Tag Report: Displays all associated support tickets by Tags.

Top Rated FAQs Report: Displays the top user rated FAQs by vote.

Top Viewed FAQs Report:  Displays a count of all individual views per FAQ.

Timesheet Report: Consolidates and displays all time tracking activities.

Cayzu help desk reports

Beautifully crafted reporting.

Customizable ticket grid: Since your support agents stare at this all day, we thought it would be useful for them to be able to choose what they’d like to see on it!

Customize your ticket grid by selecting the columns to display

Customize your ticket grid by selecting the columns to display

Survey Monkey integration: What’s the easiest way to find out if your customers are happy? Ask them! Automatically send out surveys after a ticket is closed to gauge your teams effectiveness.

Google Analytics integration:  View what your customers are looking at in your knowledge base directly from your Google Analytics account.

Get more out of your help desk with built in integrations

Get more out of your help desk with built in integrations

Knowledge base rating system: What good is a knowledge base if your customers can’t rate it? Well now they can.

Find your most useful FAQs with user created ratings

Find your most useful FAQs with user created ratings

Custom ticket views: Need to set up a bunch of different filtered views for your main ticket screen? Now you can with our newly added views!

Create custom views for quick filtering

Create custom views for quick filtering


Want to see it in action?
Watch our minute and half live demo here: Cayzu Demo on Youtube

What’s in our next release?

– Ability to add News & Announcements to your end-user portal
– Report: Tickets by Company
– Private Agent FAQs
– Ability to merge tickets
– Ability to split a case
– Bulk ticket delete and / or assign tickets to an agent
– Integration with LogMeIn Rescue
– And more…

Get started today

Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/register .

We look forward to your feedback as you use Cayzu Help Desk v2.0.1!

Cayzu Helpdesk – Make your customers happy!

Like what you’ve read? Subscribe via email!