How to Choose the Best Help Desk Software for Your Small Business

Cayzu wants to provide you with the absolute best in online help desk software, but we also realize that it can be difficult finding just the right customer service software for your business. Thankfully, we’ve provided you with a few of the most essential components to help you make your decision in finding the best help desk software for your needs.

What’s Your Budget?

The very first thing that you’ll want to do is figure out just how much money you have in your business bank account to devote to help desk software. We’ve found that one of the main reasons many small businesses don’t have good online customer support software is because they don’t believe that they can afford it. One of the great things about cloud computing is that it makes the process easier and more affordable than ever. Just to make sure that we have the perfect option for all of our customers, we have three separate plans for you to choose from with our SOLO plan starting at $0 forever for up to 3 agents.

What Kind of Bells & Whistles Do You Need?

As you’re figuring out how much you can spare for help desk software, it’s also best that you figure out exactly what your specific needs are when it comes to customer service. Besides the areas in which you’re lacking, you should also consider any areas where automations can increase your agent productivity and lower redundancies. Which touch points could use a bit of help to make it easier for your customers to access your business?

Examples of some of the features we offer include:

Do You Know What Features You’re Getting?

It’s also a good idea for you to know as much as possible about the features you’ll be getting with your help desk plan. Don’t hesitate to let us know if you ever have any questions about any of our features or about customer support software in general. Just inform us of your personal requirements and we’ll do our absolute best to pair you up with the right plan and see to it that as many of your requirements as possible are met. We know that not everyone will be able to make a final decision based on our responses to their questions, which is why we allow you to test our solution for free.

Related: Can Small Business Improve Customer Service with a Help Desk Solution? 

What Kind of Security Do You Need?

Depending on what industry you’re in, you might have sensitive and confidential addresses, names, account numbers, and passwords that customers have to include with their help requests. Ask about security before you decide on a specific plan so that you can be sure that your customers and their information will be well protected. We ensure that each and every one of our servers is hosted in a world class data center that’s under constant surveillance by Internet specialists.

Other Questions You Should Ask: 

  1. Is the help desk solution cloud based? (Quicker deployment/no back end management)
  2. Does the help desk solution provide a branded self-service knowledge base?
  3. What is the total cost of ownership? (Are there any hidden fee’s, modules etc..)
  4. Does the help desk solution provide you the right reports to run your business?
  5. Does the help desk solution provide you expandability through integrations and an API?
  6. Does the help desk solution have strong roots and a good reputation?

For more help on deciding on the perfect help desk software for your business, get in touch with a Cayzu representative today. Together we can give your small business the big business resources it needs to evolve.

Cayzu Helpdesk – Make your customers happy!

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The Best of Cayzu Help Desk’s #HappyCustomers Blog (Part 1)

To celebrate the 4th of July the team here at Cayzu Helpdesk thought it would be fun to create a post that would recap some of our past favourite blogs.  These blogs will surely put some spark in your customer’s love for your business!

If you’re running an e-commerce web site be sure to check out:
11 WINNING Customer Service Tips for E-commerce (none from Charlie Sheen)

Are you a small business that needs a little help fighting the Amazons of the world?:
Small Businesses Can Combat the Amazons of the World

Everyone is marketing to the same customers! Be different and stand out!:
Why Customer Service Should Replace Your Marketing

Find out why the crooks behind the Cryptolocker virus care about customer service:
Yes, Even Crooks Care About Customer Service 

Put your small business in the driver seat through Customer Service:
Customer Service – Putting Small Businesses in the Driver Seat 

Is there really a marriage between social media and customer service?:
The Conundrum that is Social Media and Customer Service 

Selfie’s are the latest craze! Can they really help with your Customer Service?:
Can a Selfie Help Your Customer Service Strategy?

And finally, with all the rage going on with the World Cup how could we not compare it to Customer Service?:
What the World Cup Can Teach You About Customer Service

Thanks again for your continued readership and keep a lookout for part 2 of our blog recap in the near future!

Cayzu Helpdesk – Make your customers happy!

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What the World Cup Can Teach You About Customer Service

Whether or not you’re a fan of soccer, chances are good that you’ve at least heard or seen a bit of the World Cup. The FIFA World Cup was first played back in 1930, and since then it has become the largest single-event sporting competition in the entire world. While the World Cup only rolls around once every four years, Cayzu is here every day to help you enhance your customer service game by offering you our superior online customer support software and by showing you valuable customer service lessons that are to be learned from the game of soccer.

There Is Always Competition and Only One Winner

While you might not be up against the 208 member associations of FIFA, you undoubtedly have your share of competitors. No matter what you’re selling or what industry you’re in, customers only choose one vendor which means there is only one winner. Make sure that you’re always providing and using awesome customer service to your advantage to make your customers stand and cheer you on.

Operate as a Team

No customer service employee should ever be abandoned on an island, no matter how good they might be at their job. Not only will your employees need the best support possible, your customers will to. Never forget that working in a team is more productive than working on your own as the lone ranger.

Pass the Ball When the Time Is Right

Sometimes doing what’s best for your team and your customers is admitting when something is beyond your abilities. Don’t be afraid to pass a customer along to another team mate or tell them that you’ll get back to them in a short while with a more informed answer. The customer will appreciate your honesty even if it takes bit longer. Lying is a sure fire way to fail at turning customers into advocates for your business.

Understand Your Team’s Strengths and Weaknesses

While you may like the idea of being a jack of all trades, your customers probably won’t. It’s better for your business and your customers to be assisted by employees who know where their strengths lie and when they should allow someone else to take care of a support request. Rather than “winging it” when a customer calls about something that you’re unfamiliar with, transfer them and make a note to learn more about their inquiry so that you can be better informed for next time.

It’s Important to Have Both Defense and Offense

Not only should you and the rest of your support team be in place to take care of customers when they call (defense), you’ll also want to get in touch with customers to see how they’re doing before they call (offense).  Take a minute and think about how reassuring it feels knowing that you’re supported by your customer service team mates. Make your customers feel the same way.

Don’t Go Out of Bounds

While it might be tempting to use any means necessary to win the customer service game, always play by the rules and refrain from playing dirty. Even if you don’t get caught the first time or even the third time, you never know when the truth will catch up to you.

Whenever you find yourself trapped behind an oncoming rush of help requests or customer service complications, pass the ball to your team mates here at Cayzu Helpdesk, we’re here to make you win!.

Cayzu Helpdesk – Make your customers happy!

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