Cayzu Helpdesk v2.6

The “Small”, “Big” Update! 10 new Cayzu Help Desk Features and Functions

The Cayzu Help Desk team is pleased to announce its newest software update which is packed with over 10 new features and functionality!

Here’s what’s been released:

  • Cascading Dependent Fields
  • Ability to Set a Phone Number on the Customer Portal
  • Ability to Set the Primary Language for an Agent
  • Simplified Email Forwards
  • Ability to Set Billable Hours by Default (Time Tracking)
  • Ability to Set the Primary Brand
  • Ability to Select the Group for a Form
  • New Views for Groups added to Mobile Apps
  • Ability to turn off Cayzu Login from the Customer Portal
  • Ability to Restrict Google Sign-in From the Whitelist

 

Cascading Dependent Fields: You can now give your customers a way to get more specific with their issues by choosing from a hierarchical dropdown (decision tree) in your ticket form on your end-user customer portal.

Dependent Fields

Ability to Set a Phone Number on the Customer Portal: Do you provide phone support? Now you can display your phone number directly on your customer portal!

Phone Number

Ability to Set the Primary Language for an Agent: Working with agents that work specifically in certain languages? You can now set an agent’s primary language and all communications going out will automatically be in their own native language.

Primary Language

Simplified Email Forwards: Customer bypasses your support email and sends you a direct email instead? Not a problem, simply forward it on and a ticket will be created! (no parameters needed)

Forward Email

Ability to Set Billable Hours by Default (Time Tracking): Always bill your hours? Now you can make all hours billable by default.

Billable Hours

Ability to Set the Primary Brand: Want to set the default brand for ticket creation? Now you can by setting the primary brand.

Main Brand

Ability to Select the Group for a Form: A form can now be tied to form and mailbox.  If a customer emails a specific email address, the ticket will be created using the proper form and notify the entire group of its creation.

Set a Group Form

New Views for Groups added to Mobile Apps: Mobile apps can now filter/sort by groups.

Mobile Views

Ability to turn off Cayzu Login from the Customer Portal: Want to rely on social sign on? Not a problem, you can now hide Cayzu log in from your end-user customer portal.

Ability to Restrict Google Sign-in From the Whitelist: Google sign-in and the whitelist are now in sync.  Only users on the whitelist will be allowed to sign in to your end-user customer portal.

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk v2.3.0!

Cayzu Helpdesk – Make your customers happy!

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