The Cayzu Help Desk team is excited to announce our latest feature release!
Here’s what’s included:
- New look & feel
- Facilitated navigation with paging
- Assignment rule used now in ticket’s history
- Send & update now automatically stops timer
- Ability to require a ticket’s description
- Added support for strong passwords
- Performance updates for main & single ticket screens
New look & feel: Inline with our promise to keep delivering new & exciting updates, we’ve updated our GUI with a new fresh look & feel with more visual changes coming soon! Want to see it live, login or sign up for a trial.
Facilitated navigation with paging: It’s now easier to navigate through the help desk with page numbers. This change has added automatic paging to the tickets grid, agents, groups, forms and custom fields screens.
Assignment rule used now in ticket’s history: Trying to figure out why a specific ticket came to your group or why a status was changed? Not a problem, we’ve now added the assignment rule used to each ticket’s history .
Send & update now automatically stops timer: If you are using time & billing it will be now easier to not forget to stop the timer by having the system stop it for you automatically when you click either “Send & update” or “Send & resolve” on the single ticket screen.
Ability to require a ticket’s description: We’ve now made the description required in order to submit a ticket on your end-user portal. You can also hide and default this field if it’s not required.
Added support for strong passwords: All passwords must now contain at least 6 characters which must include a combination of a lowercase, uppercase & numeric characters.
Performance updates for main & single ticket screens: Multiple speed optimizations added to the system to increase performance worldwide.
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We look forward to your feedback as you use Cayzu HelpDesk!