Staying on Task
Many tickets require your agents to perform a series of timely updates. To stay on track, Cayzu provides a task list for each agent on the dashboard. This ensures that agents complete time sensitive updates without missing a task. Once a team member completes a task, he or she can check it off the list. Important tasks are completed without the risk of doing the work twice.
When it comes to solving system-wide issues, communication is essential. Cayzu offers a platform that makes the task at hand clear. With the To-Do list, agents can stay on track while completing what needs to be done.