If you make customers unhappy in the physical word, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.
One little comment can turn into an avalanche of bad press because one tweet can turn into a thousand in quite literally minutes. And if you’re not there to react quickly, things could reach a boiling point even quicker.
Cayzu’s twitter help desk acts like your eyes and ears and is always watching for you. Cayzu turns DM’s and mentions directly into help desk tickets that your support agents can then answer directly out of the system. Responding to tickets is all done from your Cayzu portal and replies go right back to Twitter.
So be your customer’s hero and talk to your customers on their turf, on twitter.
Your customers will love it
Social media is the most preferred customer service channel for 16-24 year-olds. Stay engaged and build better relationships with your customers .
Your agents will love it
Turn all your DMs and Twitter mentions into tickets automatically. Never miss another opportunity again.
And you’ll love it
At Cayzu we focus on making life better for both you and your customers. You smiling makes us happy!