" /> Cayzu Help Desk’s Single Sign On (SSO) capability

Single Sign On (SSO) with Cayzu Help Desk

Cayzu Help Desk’s Single Sign On (SSO) capability let’s your customers or employees visiting your end-user customer portal log in with their own existing credentials.

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Single Sign On (SSO) with Cayzu

Cayzu Help Desk’s Single Sign On (SSO) capability let’s your customers or employees visiting your end-user customer portal log in with their own existing credentials. Cayzu natively integrates into Facebook’s, LinkedIn’s & Google’s SSO’s out of the box with no extra work on your part! This makes their support experience much more enjoyable as they don’t need to remember yet another username and password! SSO can also be used to authenticate users trying to log in to your Cayzu hosted end-user customer portal using a locally hosted script. This means that our SSO framework can also be tied into your own web/software application or into your internal Active Directory.

SSO/Remote Authentication works in this simple way:

-A customer or employee wants to remotely (Or without having to put in a password) log in to your end-user customer portal
-You re-direct the customer/employee to a log in page that you’ve set up
-The customer/employee inputs in their own credentials (or is passed through software code) and you validate them
-You conduct an HMAC-MD5 hash on their login details (name, secret pass key, email & time stamp in that order). Note: The secret pass key is provided to you by Cayzu which you use to generate a hash.
-You then send the customer/employee’s log in details in this format:

[‘cayzu_end_user_portal_domain_name’]+”/Account/SsoLoginRespond?name=
“+current_user.fullname+
“&email=”+current_user.email+
“×tamp=”+utctime+
“&hash=”+calculate_hash

Cayzu performs the exact same HMAC-MD5 hash on the provided login credentials using the secret pass key and checks if the resulting hash matches up.
If they match, Cayzu confirms that the login details have been validated by you already and grants access to your end-user customer portal.

To learn more about how to set up SSO, see this FAQ.

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