Straight forward pricing with no hidden fees
Cayzu’s straight forward help desk pricing is perfect for SMBs looking to enhance their customer service.
| BASIC | TEAM | PRO | ENTERPRISE | ENTERPRISE PLUS | |
| PRICING | |||||
| Annual price | $4/ month | $9/ month |
$19/month
|
$29/month
| $39/ month |
| Monthly price | $7/ month | $14/ month | $25/month | $39/month | $55/ month |
| AGENT HELP DESK PORTAL | |||||
| Ticketing system |
✓
|
✓
|
✓
|
✓
|
✓
|
| Quick response (Canned answers) |
✓
|
✓
|
✓
|
✓
|
✓
|
| Internal agent note support |
✓
|
✓
|
✓
|
✓
| |
| Automated rules |
✓
|
✓
|
✓
|
✓
| |
| SLA |
✓
|
✓
|
✓
| ||
| Time tracking |
✓
|
✓
|
✓
|
✓
| |
| Custom forms |
✓
|
✓
|
✓
| ||
| Custom fields |
✓
|
✓
|
✓
| ||
| Custom list |
✓
|
✓
|
✓
| ||
| View Management |
✓
|
✓
|
✓
| ||
| Split/Merge tickets |
✓
|
✓
|
✓
|
✓
| |
| Private FAQs |
✓
|
✓
|
✓
|
✓
| |
| Assume agent identity |
✓
|
✓
|
✓
|
✓
| |
| Assignment Rules |
✓
|
✓
|
✓
| ||
| Manage Due Dates |
✓
|
✓
|
✓
|
✓
| |
| Multiple Groups |
✓
|
✓
|
✓
| ||
| Custom Roles / Permissions |
✓
|
✓
| |||
| Forward to 3rd party |
✓
|
✓
|
✓
|
✓
| |
| Agent Collision |
✓
|
✓
|
✓
| ||
| Round Robin |
✓
|
✓
|
✓
| ||
| Multiple Mailboxes |
✓
|
✓
|
✓
| ||
| Asset Management |
✓
|
✓
|
✓
| ||
| Ticket Dependencies |
✓
|
✓
| |||
| IP White-List |
✓
| ||||
| CUSTOMER SELF-SERVICE |
✓
| ||||
|
✓
|
✓
|
✓
|
✓
|
✓
| |
| Fully indexed search |
✓
|
✓
|
✓
|
✓
| |
| Ticket creation via email |
✓
|
✓
|
✓
|
✓
|
✓
|
| Support Widget |
✓
|
✓
|
✓
|
✓
|
✓
|
| Multi-brand support |
✓ up to 50 – Need more contact us
|
✓ up to 50 – Need more contact us
| |||
| Multi-product support |
✓
|
✓
| |||
| Custom SSL certificates |
✓
|
✓
|
✓
|
✓
| |
| Attachment sizes |
✓
| 1MB | 7MB | 50MB | 50MB |
| BRANDING | |||||
|
Advanced rebranding & customization
|
✓
| ||||
|
Use your own Avatar for a personal touch
|
✓
|
✓
|
✓
|
✓
|
✓
|
|
Custom Host mapping (use your own domain)
|
✓
|
✓
|
✓
|
✓
| |
|
✓
|
✓
| ||||
| REPORTING |
✓
| ||||
| Standard reports |
✓
|
✓
| |||
| Advanced reports |
✓
|
✓
|
✓
| ||
| Scheduled Data Exports |
✓
|
✓
|
✓
| ||
| Subscribe to tickets, products, tags |
✓
|
✓
|
✓
|
✓
| |
| SECURITY & STORAGE |
✓
| ||||
| Standard audit log |
✓
|
✓
| |||
| Advanced audit log |
✓
|
✓
|
✓
| ||
| Single Sign On (SSO) |
✓
|
✓
|
✓
| ||
| Active Directory |
✓
|
✓
|
✓
| ||
| SSL for subdomains of Cayzu |
✓
|
✓
|
✓
|
✓
|
✓
|
| SSL for Custom Domain |
✓
|
✓
|
✓
|
✓
| |
|
Hosted on private servers in a state of the art, 24/7 monitored data center with the latest firewall, security and protection.
|
✓
|
✓
|
✓
|
✓
|
✓
|
| Mobile |
✓
| ||||
|
✓
|
✓
|
✓
| |||
| API+INTEGRATIONS |
✓
| ||||
|
✓
|
✓
|
✓
| |||
| Rest based API |
✓
|
✓
| |||
|
✓
|
✓
|
✓
|
✓
|
✓
| |
| Support widget code |
✓
|
✓
|
✓
|
✓
|
✓
|
Help Desk Software Tips
- Patronising Agents June 17, 2019Ensure your agents are aware of how easy it is to sound patronising especially when dealing with technical information or gathering data. For example asking someone to check their main lead is connected and saying something like “the cable that goes from the back of the TV to the wall socket – is it plugged […]
- Don’t Hide Behind A Tape Player! June 16, 2019Now that technology enables us to remotely monitor what happens in the contact center, there is a danger that the visits we used to make where we sat next to agents taking calls and asking them ‘what’s happening and how they are’ may disappear. It’s important to have a high visibility of management (contact center […]
- Assisted Transfers June 15, 2019If your agents transfer calls to other offices, consider the option of an assisted transfer – where your agents check to make sure there is someone at the other end and/or lines are not busy. Some companies do not do this and the result can be that valuable customers are transferred to a busy signal, […]
- Contact Center Newsletter June 14, 2019Here’s a tip from the management team at the Aladdin Hotel Resort and Casino, Las Vegas, NV. Produce a monthly newsletter, which is distributed to all staff inn the contact center and also senior management. It’s a great way to involve staff, keep everyone involved and also keep the profile of the contact center high […]