Straight forward pricing with no hidden fees
Cayzu’s straight forward help desk pricing is perfect for SMBs looking to enhance their customer service.
| BASIC | TEAM | PRO | ENTERPRISE | ENTERPRISE PLUS | |
| PRICING | |||||
| Annual price | $4/ month | $9/ month |
$19/month
|
$29/month
| $39/ month |
| Monthly price | $7/ month | $14/ month | $25/month | $39/month | $55/ month |
| AGENT HELP DESK PORTAL | |||||
| Ticketing system |
✓
|
✓
|
✓
|
✓
|
✓
|
| Quick response (Canned answers) |
✓
|
✓
|
✓
|
✓
|
✓
|
| Internal agent note support |
✓
|
✓
|
✓
|
✓
| |
| Automated rules |
✓
|
✓
|
✓
|
✓
| |
| SLA |
✓
|
✓
|
✓
| ||
| Time tracking |
✓
|
✓
|
✓
|
✓
| |
| Custom forms |
✓
|
✓
|
✓
| ||
| Custom fields |
✓
|
✓
|
✓
| ||
| Custom list |
✓
|
✓
|
✓
| ||
| View Management |
✓
|
✓
|
✓
| ||
| Split/Merge tickets |
✓
|
✓
|
✓
|
✓
| |
| Private FAQs |
✓
|
✓
|
✓
|
✓
| |
| Assume agent identity |
✓
|
✓
|
✓
|
✓
| |
| Assignment Rules |
✓
|
✓
|
✓
| ||
| Manage Due Dates |
✓
|
✓
|
✓
|
✓
| |
| Multiple Groups |
✓
|
✓
|
✓
| ||
| Custom Roles / Permissions |
✓
|
✓
| |||
| Forward to 3rd party |
✓
|
✓
|
✓
|
✓
| |
| Agent Collision |
✓
|
✓
|
✓
| ||
| Round Robin |
✓
|
✓
|
✓
| ||
| Multiple Mailboxes |
✓
|
✓
|
✓
| ||
| Asset Management |
✓
|
✓
|
✓
| ||
| Ticket Dependencies |
✓
|
✓
| |||
| IP White-List |
✓
| ||||
| CUSTOMER SELF-SERVICE |
✓
| ||||
|
✓
|
✓
|
✓
|
✓
|
✓
| |
| Fully indexed search |
✓
|
✓
|
✓
|
✓
| |
| Ticket creation via email |
✓
|
✓
|
✓
|
✓
|
✓
|
| Support Widget |
✓
|
✓
|
✓
|
✓
|
✓
|
| Multi-brand support |
✓ up to 50 – Need more contact us
|
✓ up to 50 – Need more contact us
| |||
| Multi-product support |
✓
|
✓
| |||
| Custom SSL certificates |
✓
|
✓
|
✓
|
✓
| |
| Attachment sizes |
✓
| 1MB | 7MB | 50MB | 50MB |
| BRANDING | |||||
|
Advanced rebranding & customization
|
✓
| ||||
|
Use your own Avatar for a personal touch
|
✓
|
✓
|
✓
|
✓
|
✓
|
|
Custom Host mapping (use your own domain)
|
✓
|
✓
|
✓
|
✓
| |
|
✓
|
✓
| ||||
| REPORTING | |||||
| Standard reports |
✓
|
✓
| |||
| Advanced reports |
✓
|
✓
| |||
| Scheduled Data Exports |
✓
|
✓
| |||
| Subscribe to tickets, products, tags |
✓
|
✓
|
✓
|
✓
| |
| SECURITY & STORAGE |
✓
| ||||
| Standard audit log |
✓
|
✓
| |||
| Advanced audit log |
✓
|
✓
|
✓
| ||
| Single Sign On (SSO) |
✓
|
✓
|
✓
| ||
| Active Directory |
✓
|
✓
|
✓
| ||
| SSL for subdomains of Cayzu |
✓
|
✓
|
✓
|
✓
|
✓
|
| SSL for Custom Domain |
✓
|
✓
|
✓
|
✓
| |
|
Hosted on private servers in a state of the art, 24/7 monitored data center with the latest firewall, security and protection.
|
✓
|
✓
|
✓
|
✓
|
✓
|
| Mobile |
✓
| ||||
|
✓
|
✓
|
✓
| |||
| API+INTEGRATIONS |
✓
| ||||
|
✓
|
✓
|
✓
| |||
| Rest based API |
✓
|
✓
| |||
|
✓
|
✓
|
✓
|
✓
|
✓
| |
| Support widget code |
✓
|
✓
|
✓
|
✓
|
✓
|