Straight forward pricing with no hidden fees
Cayzu’s straight forward help desk pricing is perfect for SMBs looking to enhance their customer service.
| BASIC | TEAM | PRO | ENTERPRISE | ENTERPRISE PLUS | |
| PRICING | |||||
| Annual price | $4/ month | $9/ month | $19/month | $29/month | $39/ month |
| Monthly price | $7/ month | $14/ month | $25/month | $39/month | $55/ month |
| AGENT HELP DESK PORTAL | |||||
| Ticketing system | ✓ | ✓ | ✓ | ✓ | ✓ |
| Quick response (Canned answers) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Internal agent note support | ✓ | ✓ | ✓ | ✓ | |
| Automated rules | ✓ | ✓ | ✓ | ✓ | |
| SLA | ✓ | ✓ | ✓ | ||
| Time tracking | ✓ | ✓ | ✓ | ✓ | |
| Custom forms | ✓ | ✓ | ✓ | ||
| Custom fields | ✓ | ✓ | ✓ | ||
| Custom list | ✓ | ✓ | ✓ | ||
| View Management | ✓ | ✓ | ✓ | ||
| Split/Merge tickets | ✓ | ✓ | ✓ | ✓ | |
| Private FAQs | ✓ | ✓ | ✓ | ✓ | |
| Assume agent identity | ✓ | ✓ | ✓ | ✓ | |
| Assignment Rules | ✓ | ✓ | ✓ | ||
| Manage Due Dates | ✓ | ✓ | ✓ | ✓ | |
| Multiple Groups | ✓ | ✓ | ✓ | ||
| Custom Roles / Permissions | ✓ | ✓ | |||
| Forward to 3rd party | ✓ | ✓ | ✓ | ✓ | |
| Agent Collision | ✓ | ✓ | ✓ | ||
| Round Robin | ✓ | ✓ | ✓ | ||
| Multiple Mailboxes | ✓ | ✓ | ✓ | ||
| Asset Management | ✓ | ✓ | ✓ | ||
| Ticket Dependencies | ✓ | ✓ | |||
| IP White-List | ✓ | ||||
| CUSTOMER SELF-SERVICE | ✓ | ||||
✓ | ✓ | ✓ | ✓ | ✓ | |
| Fully indexed search | ✓ | ✓ | ✓ | ✓ | |
| Ticket creation via email | ✓ | ✓ | ✓ | ✓ | ✓ |
| Support Widget | ✓ | ✓ | ✓ | ✓ | ✓ |
| Multi-brand support | ✓ up to 50 – Need more contact us | ✓ up to 50 – Need more contact us | |||
| Multi-product support | ✓ | ✓ | |||
| Custom SSL certificates | ✓ | ✓ | ✓ | ✓ | |
| Attachment sizes | ✓ | 1MB | 7MB | 50MB | 50MB |
| BRANDING | |||||
Advanced rebranding & customization | ✓ | ||||
Use your own Avatar for a personal touch | ✓ | ✓ | ✓ | ✓ | ✓ |
Custom Host mapping (use your own domain) | ✓ | ✓ | ✓ | ✓ | |
✓ | ✓ | ||||
| REPORTING | |||||
| Standard reports | ✓ | ✓ | |||
| Advanced reports | ✓ | ✓ | |||
| Scheduled Data Exports | ✓ | ✓ | |||
| Subscribe to tickets, products, tags | ✓ | ✓ | ✓ | ✓ | |
| SECURITY & STORAGE | ✓ | ||||
| Standard audit log | ✓ | ✓ | |||
| Advanced audit log | ✓ | ✓ | ✓ | ||
| Single Sign On (SSO) | ✓ | ✓ | ✓ | ||
| Active Directory | ✓ | ✓ | ✓ | ||
| SSL for subdomains of Cayzu | ✓ | ✓ | ✓ | ✓ | ✓ |
| SSL for Custom Domain | ✓ | ✓ | ✓ | ✓ | |
Hosted on private servers in a state of the art, 24/7 monitored data center with the latest firewall, security and protection. | ✓ | ✓ | ✓ | ✓ | ✓ |
| Mobile | ✓ | ||||
✓ | ✓ | ✓ | |||
| API+INTEGRATIONS | ✓ | ||||
✓ | ✓ | ✓ | |||
| Rest based API | ✓ | ✓ | |||
✓ | ✓ | ✓ | ✓ | ✓ | |
| Support widget code | ✓ | ✓ | ✓ | ✓ | ✓ |
