Straight forward pricing with no hidden fees
Cayzu’s straight forward help desk pricing is perfect for SMBs looking to enhance their customer service.
Cayzu’s straight forward help desk pricing is perfect for SMBs looking to enhance their customer service.
BASIC | TEAM | PRO | ENTERPRISE | ENTERPRISE PLUS | |
PRICING | |||||
Annual price | $4/ month | $9/ month |
$19/month
|
$29/month
| $39/ month |
Monthly price | $7/ month | $14/ month | $25/month | $39/month | $55/ month |
AGENT HELP DESK PORTAL | |||||
Ticketing system |
✓
|
✓
|
✓
|
✓
|
✓
|
Quick response (Canned answers) |
✓
|
✓
|
✓
|
✓
|
✓
|
Internal agent note support |
✓
|
✓
|
✓
|
✓
| |
Automated rules |
✓
|
✓
|
✓
|
✓
| |
SLA |
✓
|
✓
|
✓
| ||
Time tracking |
✓
|
✓
|
✓
|
✓
| |
Custom forms |
✓
|
✓
|
✓
| ||
Custom fields |
✓
|
✓
|
✓
| ||
Custom list |
✓
|
✓
|
✓
| ||
View Management |
✓
|
✓
|
✓
| ||
Split/Merge tickets |
✓
|
✓
|
✓
|
✓
| |
Private FAQs |
✓
|
✓
|
✓
|
✓
| |
Assume agent identity |
✓
|
✓
|
✓
|
✓
| |
Assignment Rules |
✓
|
✓
|
✓
| ||
Manage Due Dates |
✓
|
✓
|
✓
|
✓
| |
Multiple Groups |
✓
|
✓
|
✓
| ||
Custom Roles / Permissions |
✓
|
✓
| |||
Forward to 3rd party |
✓
|
✓
|
✓
|
✓
| |
Agent Collision |
✓
|
✓
|
✓
| ||
Round Robin |
✓
|
✓
|
✓
| ||
Multiple Mailboxes |
✓
|
✓
|
✓
| ||
Asset Management |
✓
|
✓
|
✓
| ||
Ticket Dependencies |
✓
|
✓
| |||
IP White-List |
✓
| ||||
CUSTOMER SELF-SERVICE |
✓
| ||||
✓
|
✓
|
✓
|
✓
|
✓
| |
Fully indexed search |
✓
|
✓
|
✓
|
✓
| |
Ticket creation via email |
✓
|
✓
|
✓
|
✓
|
✓
|
Support Widget |
✓
|
✓
|
✓
|
✓
|
✓
|
Multi-brand support |
✓ up to 50 – Need more contact us
|
✓ up to 50 – Need more contact us
| |||
Multi-product support |
✓
|
✓
| |||
Custom SSL certificates |
✓
|
✓
|
✓
|
✓
| |
Attachment sizes |
✓
| 1MB | 7MB | 50MB | 50MB |
BRANDING | |||||
Advanced rebranding & customization
|
✓
| ||||
Use your own Avatar for a personal touch
|
✓
|
✓
|
✓
|
✓
|
✓
|
Custom Host mapping (use your own domain)
|
✓
|
✓
|
✓
|
✓
| |
✓
|
✓
| ||||
REPORTING | |||||
Standard reports |
✓
|
✓
| |||
Advanced reports |
✓
|
✓
| |||
Scheduled Data Exports |
✓
|
✓
| |||
Subscribe to tickets, products, tags |
✓
|
✓
|
✓
|
✓
| |
SECURITY & STORAGE |
✓
| ||||
Standard audit log |
✓
|
✓
| |||
Advanced audit log |
✓
|
✓
|
✓
| ||
Single Sign On (SSO) |
✓
|
✓
|
✓
| ||
Active Directory |
✓
|
✓
|
✓
| ||
SSL for subdomains of Cayzu |
✓
|
✓
|
✓
|
✓
|
✓
|
SSL for Custom Domain |
✓
|
✓
|
✓
|
✓
| |
Hosted on private servers in a state of the art, 24/7 monitored data center with the latest firewall, security and protection.
|
✓
|
✓
|
✓
|
✓
|
✓
|
Mobile |
✓
| ||||
✓
|
✓
|
✓
| |||
API+INTEGRATIONS |
✓
| ||||
✓
|
✓
|
✓
| |||
Rest based API |
✓
|
✓
| |||
✓
|
✓
|
✓
|
✓
|
✓
| |
Support widget code |
✓
|
✓
|
✓
|
✓
|
✓
|