Straight forward pricing with no hidden fees
Cayzu’s straight forward help desk pricing is perfect for SMBs looking to enhance their customer service.
- PRICING
- Annual price
- Monthly price
- AGENT HELP DESK PORTAL
- Ticketing system
- Quick response (Canned answers)
- Internal agent note support
- Automated rules
- SLA
- Time tracking
- Custom forms
- Custom fields
- Custom list
- View Management
- Split/Merge tickets
- Private FAQs
- Assume agent identity
- Assignment Rules
- Manage Due Dates
- Multiple Groups
- Custom Roles / Permissions
- Forward to 3rd party
- Agent Collision
- Round Robin
- Multiple Mailboxes
- Asset Management
- Ticket Dependencies
- IP White-List
- CUSTOMER SELF-SERVICE
- Fully indexed search
- Ticket creation via email
- Support Widget
- Multi-brand support
- Multi-product support
- Custom SSL certificates
- Attachment sizes
- BRANDING
- Advanced rebranding & customization
- Use your own Avatar for a personal touch
- Custom Host mapping (use your own domain)
- REPORTING
- Standard reports
- Advanced reports
- Scheduled Data Exports
- Subscribe to tickets, products, tags
- SECURITY & STORAGE
- Standard audit log
- Advanced audit log
- Single Sign On (SSO)
- Active Directory
- SSL for subdomains of Cayzu
- SSL for Custom Domain
- Hosted on private servers in a state of the art, 24/7 monitored data center with the latest firewall, security and protection.
- Mobile
- API+INTEGRATIONS
- Rest based API
- Support widget code
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- $29/month
- $39/month
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Help Desk Software Tips
- Positive and Negative Feedback April 12, 2019Make it very easy for your customers to give you feedback – good and bad. Just asking for good feedback means that all those customers who are unhappy will not participate and may go elsewhere. Likewise, asking for just bad feedback can result in staff becoming de-motivated as it will appear that they can’t do […]
- Project Planning April 11, 2019When ever planning a project of any kind, always build in a contingency time of about 10% for any unforeseen problems that could occur. This will hopefully not be required and if this is the case, then you will complete the project slightly ahead of schedule.
- Leadership Requires Listening April 10, 2019Next time you have a team meeting, as the leader try and listen more than you speak. You should try and control your input to a minimum and allow your team to run the meetings. Try this – each meeting have a different person run the meeting and you participate as just another member of […]
- Don’t allow Scapegoats April 9, 2019When things go wrong as they sometimes do, don’t allow anyone in your team to become a scapegoat. You should accept full responsibility of your team's actions. Your team will respect you more for this and will see you as a strong leader.
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