Straight forward pricing with no hidden fees
Cayzu’s straight forward help desk pricing is perfect for SMBs looking to enhance their customer service.
| BASIC | TEAM | PRO | ENTERPRISE | ENTERPRISE PLUS | |
| PRICING | |||||
| Annual price | $4/ month | $9/ month |
$19/month
|
$29/month
| $39/ month |
| Monthly price | $7/ month | $14/ month | $25/month | $39/month | $55/ month |
| AGENT HELP DESK PORTAL | |||||
| Ticketing system |
✓
|
✓
|
✓
|
✓
|
✓
|
| Quick response (Canned answers) |
✓
|
✓
|
✓
|
✓
|
✓
|
| Internal agent note support |
✓
|
✓
|
✓
|
✓
| |
| Automated rules |
✓
|
✓
|
✓
|
✓
| |
| SLA |
✓
|
✓
|
✓
| ||
| Time tracking |
✓
|
✓
|
✓
|
✓
| |
| Custom forms |
✓
|
✓
|
✓
| ||
| Custom fields |
✓
|
✓
|
✓
| ||
| Custom list |
✓
|
✓
|
✓
| ||
| View Management |
✓
|
✓
|
✓
| ||
| Split/Merge tickets |
✓
|
✓
|
✓
|
✓
| |
| Private FAQs |
✓
|
✓
|
✓
|
✓
| |
| Assume agent identity |
✓
|
✓
|
✓
|
✓
| |
| Assignment Rules |
✓
|
✓
|
✓
| ||
| Manage Due Dates |
✓
|
✓
|
✓
|
✓
| |
| Multiple Groups |
✓
|
✓
|
✓
| ||
| Custom Roles / Permissions |
✓
|
✓
| |||
| Forward to 3rd party |
✓
|
✓
|
✓
|
✓
| |
| Agent Collision |
✓
|
✓
|
✓
| ||
| Round Robin |
✓
|
✓
|
✓
| ||
| Multiple Mailboxes |
✓
|
✓
|
✓
| ||
| Asset Management |
✓
|
✓
|
✓
| ||
| Ticket Dependencies |
✓
|
✓
| |||
| IP White-List |
✓
| ||||
| CUSTOMER SELF-SERVICE |
✓
| ||||
|
✓
|
✓
|
✓
|
✓
|
✓
| |
| Fully indexed search |
✓
|
✓
|
✓
|
✓
| |
| Ticket creation via email |
✓
|
✓
|
✓
|
✓
|
✓
|
| Support Widget |
✓
|
✓
|
✓
|
✓
|
✓
|
| Multi-brand support |
✓ up to 50 – Need more contact us
|
✓ up to 50 – Need more contact us
| |||
| Multi-product support |
✓
|
✓
| |||
| Custom SSL certificates |
✓
|
✓
|
✓
|
✓
| |
| Attachment sizes |
✓
| 1MB | 7MB | 50MB | 50MB |
| BRANDING | |||||
|
Advanced rebranding & customization
|
✓
| ||||
|
Use your own Avatar for a personal touch
|
✓
|
✓
|
✓
|
✓
|
✓
|
|
Custom Host mapping (use your own domain)
|
✓
|
✓
|
✓
|
✓
| |
|
✓
|
✓
| ||||
| REPORTING |
✓
| ||||
| Standard reports |
✓
|
✓
| |||
| Advanced reports |
✓
|
✓
|
✓
| ||
| Scheduled Data Exports |
✓
|
✓
|
✓
| ||
| Subscribe to tickets, products, tags |
✓
|
✓
|
✓
|
✓
| |
| SECURITY & STORAGE |
✓
| ||||
| Standard audit log |
✓
|
✓
| |||
| Advanced audit log |
✓
|
✓
|
✓
| ||
| Single Sign On (SSO) |
✓
|
✓
|
✓
| ||
| Active Directory |
✓
|
✓
|
✓
| ||
| SSL for subdomains of Cayzu |
✓
|
✓
|
✓
|
✓
|
✓
|
| SSL for Custom Domain |
✓
|
✓
|
✓
|
✓
| |
|
Hosted on private servers in a state of the art, 24/7 monitored data center with the latest firewall, security and protection.
|
✓
|
✓
|
✓
|
✓
|
✓
|
| Mobile |
✓
| ||||
|
✓
|
✓
|
✓
| |||
| API+INTEGRATIONS |
✓
| ||||
|
✓
|
✓
|
✓
| |||
| Rest based API |
✓
|
✓
| |||
|
✓
|
✓
|
✓
|
✓
|
✓
| |
| Support widget code |
✓
|
✓
|
✓
|
✓
|
✓
|
Help Desk Software Tips
- Multilingual Culture August 24, 2019When you take calls/e-mails, etc. from overseas customers, consider buying local newspapers from all the countries you take calls from. This will help your agents be aware of local issues in that country and could help them empathise with callers and build rapport. For example, if your center is in the US and you take […]
- Public Praise August 23, 2019When was the last time you praised an individual or your team in public? A lot of praise goes on behind closed doors – take it into the work environment and show everyone that you can give praise in public!
- Queue Music August 22, 2019Have a good variety of music and not just one or two tracks – it can get very irritating for callers if they are held in a queue and hear the same song (s) again and again.
- Toll Free Numbers August 21, 2019When you use them, make sure your queue message states that the call is free to help avoid callers hanging up. Vary the message though to avoid too much repetition, which can irritate.