New Automations, Enhanced Search & more – New @ Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Triggers (Automation)-Re-designed search-Ability to re-order Views-Ability to bulk delete suspended tickets -Expanded roles-Expanded ticket history-Enhanced quick add for contacts/companies-Enhanced image controls for the end-user portal-Added Quick Responses to Internal Notes-New API calls-Performance optimizations-Misc bug fixes and other optimizations Triggers […]

Communication Guidelines: How to Interact With Customers Through Social Media

The communication game has changed greatly in the last decade, and businesses have been faced with a choice of adapting or appearing obsolete. With the rise of social media, customers no longer have to pick up the phone or drive to a store to ask a question or register a complaint. As a business owner, […]

Newly Revamped Android App & more – New @ Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Newly Revamped Android App-Expanded View Controls-Performance Optimizations-Misc bug fixes and other optimizations Newly Revamped Android App: We’ve completely re-designed and upgraded the Android app and included new features such as screenshot capture, search and a new look and feel. Expanded […]

Should You Automate Your Internal Customer Service? An Overview of Benefits and Things to Consider

Internal customer service is one of the most crucial aspects of a business. It is where you interact with your customers (fellow employees) and ensure that their experience would warrant their loyalty to the company in the long run.