New Form Layouts, Improved Search & More.. Cayzu’s Easter Update

The Cayzu Help Desk team is excited to announce our latest feature update! Check it out below or watch our recap video. Here’s what’s included: New Layout for End-User Portal …

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Increate Remote Worker Productivity

Help Desk Software Increases Remote Productivity

The pandemic may have initially changed how businesses operate, but ongoing trends suggest that work from home will continue as a solid alternative to in-office models. When your workforce is …

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What’s The Difference Between Help Desk and Customer Service Software?

Oftentimes, clients looking for software solutions to provide support for end users have trouble finding what they’re looking for. This stems from vendors conflating terms for two distinct types of …

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Just Another Little Visual & Usability Update

The Cayzu Help Desk team is excited to announce our update! Check it out below or watch our recap video. Here’s what’s included: Added a Multi-Function Send & Resolve button …

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Major New Cayzu Help Desk Release

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Totally new Graphical User Interface (GUI) Ability to force time entry on tickets Ability …

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New Android and IOS apps – New @ Cayzu Help Desk

The team is excited to announce our new mobile apps for both Android and Apple’s IOS. Here’s what’s included: New fresh look & feel Enhanced searching functionality Added better contact …

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New Automations, Enhanced Search & more – New @ Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Triggers (Automation)-Re-designed search-Ability to re-order Views-Ability to bulk delete suspended tickets -Expanded roles-Expanded ticket …

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Communication Guidelines: How to Interact With Customers Through Social Media

The communication game has changed greatly in the last decade, and businesses have been faced with a choice of adapting or appearing obsolete. With the rise of social media, customers …

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Newly Revamped Android App & more – New @ Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Newly Revamped Android App-Expanded View Controls-Performance Optimizations-Misc bug fixes and other optimizations Newly Revamped …

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Should You Automate Your Internal Customer Service? An Overview of Benefits and Things to Consider

Internal customer service is one of the most crucial aspects of a business. It is where you interact with your customers (fellow employees) and ensure that their experience would warrant their loyalty to the company in the long run.

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