CAPTCHA, Sorting Articles and More – New @ Cayzu Help Desk

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Ability to sort Articles (FAQs) -Ability to enable CAPTCHA on the end user portal-Ability to set style sheets for articles -Ability to select Internal Note or External Reply by default-New API call -Search improvements -Performance improvements Ability to sort […]

6 Considerations for Businesses Choosing Between Cloud Help Desk and Onsite Solutions

Businesses in today’s world often struggle to choose between cloud help desk software and an onsite solution. There are so many options available that it makes many IT professionals overwhelmed and they simply choose what is familiar. Despite the familiarity of onsite solutions, there are plenty of benefits to use the cloud. If you have […]

The Little Big Cayzu Help Desk Update

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: -Ability to assign a backup agent-Ability to view attachments after they are uploaded-Ability to automatically close the ticket window after update-Integration with Zoho Assist-New role: Ability to turn off SPAM & Suspended views-Ability to set a style sheet for […]

Great Customer Service Aids Your Bottom Line

Many companies are learning the hard way that how they treat customers impacts their bottom line. Poor help desk/customer service cost U.S. businesses more than $75 billion in 2018, an increase of $13 billion since 2016, according to Forbes. These losses are from customers switching their loyalties—and money—to another company. Reasons customers gave for leaving […]