Great Customer Service Aids Your Bottom Line

Many companies are learning the hard way that how they treat customers impacts their bottom line. Poor help desk/customer service cost U.S. businesses more than $75 billion in 2018, an increase of $13 billion since 2016, according to Forbes. These losses are from customers switching their loyalties—and money—to another company. Reasons customers gave for leaving […]

Cayzu Help Desk Release

Microsoft Teams, Expanded Custom Fields & More New Cayzu Features

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Integration into Microsoft Teams Added custom field(s) support into email templates Added the ability to assign tickets to groups from the main ticket grid Expanded ticket history Added CC support to the end-user portal Integrated into CloudWorks SSO Re-worked […]

Know your customers

Top Five Customer Service Metrics

On a scale of 1 to 10, how is your customer service doing? If you can’t confidently answer that, with data to back it up, then you need to take a look at your customer service metrics. Whether you’ve never heard the term before or you haven’t had the time to properly assess your customer […]

New Look & Feel with More Visibility – Latest Cayzu Feature Release

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: New look & feel Facilitated navigation with paging Assignment rule used now in ticket’s history Send & update now automatically stops timer Ability to require a ticket’s description Added support for strong passwords Performance updates for main & single […]