Know your customers

Top Five Customer Service Metrics

On a scale of 1 to 10, how is your customer service doing? If you can’t confidently answer that, with data to back it up, then you need to take a look at your customer service metrics. Whether you’ve never heard the term before or you haven’t had the time to properly assess your customer […]

New Look & Feel with More Visibility – Latest Cayzu Feature Release

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: New look & feel Facilitated navigation with paging Assignment rule used now in ticket’s history Send & update now automatically stops timer Ability to require a ticket’s description Added support for strong passwords Performance updates for main & single […]

How to Build a Customer-Focused Business

Providing excellent help desk service is vital to ensuring that new customers become repeat customers. It also makes it easier for you to attract new ones when they write a great review or recommend your company in other ways, including word of mouth or social media. Poor service can not only cost you existing customers, […]

Cayzu Help Desk Release

Ticket Dependencies, Usability & Performance Updates – Latest Cayzu Update Copy

The Cayzu Help Desk team is excited to announce our latest feature release! Here’s what’s included: Ticket dependencies BCC support added to tickets Expanded CC support New role – Ability to delete a ticket reply Added table support for Articles End-user usability updates New SSO parameters for the agent portal Ability to clone email templates […]