Customer satisfaction (CSAT) surveys

Customer satisfaction (CSAT) surveys have been used by many organizations for a long time as a way to measure their customer service team’s effectiveness. The most common satisfaction survey is usually very simple and is composed of an email that contains these words: How would you rate the customer service you received?

With Cayzu’s automated and native customer surveys you can not only ensure that your team is performing but you can also report on it! This is how it works; After a ticket is closed, a customer survey email is sent out. The email is simple, and all the customer needs to do is click one of the three emojis and leave their rating. That’s it!