Your support portal is a brilliant chance to amaze customers and win them over for the long haul. If customers are seeking your help, they are probably not happy. They are dealing with a problem, and they are asking you for help. So help them, and establish your brand firmly in their minds at the same time.
Your support portal should deliver customer satisfaction while stamping your business philosophy everywhere.
Why do customers visit your support portal? They need help? The want to express thoughts and get inspired?
You can meet all of these needs with Cayzu. Let us help you, so you can help them.
We’ll make sure your logo, company colors and brand names are prominent and unforgettable.
Try all features for free. No credit card, contract or obligation.
If you run a multi-lingual contact center then give customers the option of listening to queue messages in their preferred language rather than playing all the language options. For example, offer callers a choice so they can select their preferred language as soon as they get through to your automated system. This helps you tailor […]
Today, a major corporation announced that itâ€™s staff had gone on strike. One of the reasons for this is that most of the staff did not like wearing the corporate uniform. The company did not ask its staff for their views before buying their uniforms and this example illustrates how important it is for any […]
Make it very easy for your customers to give you feedback â€“ good and bad. Just asking for good feedback means that all those customers who are unhappy will not participate and may go elsewhere. Likewise, asking for just bad feedback can result in staff becoming de-motivated as it will appear that they canâ€™t do […]
When ever planning a project of any kind, always build in a contingency time of about 10% for any unforeseen problems that could occur. This will hopefully not be required and if this is the case, then you will complete the project slightly ahead of schedule.