“I thought you were on that.” “Well, I thought you were!” Some version of that exchange in person, email or text happens regularly on every help desk support team.
Help for Your Help Desk: Quick Custom Role Creation With Cayzu Help Desk
“I thought you were on that.” “Well, I thought you were!” Some version of that exchange in person,
email or text happens regularly on every help desk support team. When anyone can reassign tickets,
make alterations to notes or close items, there are going to be overlooked urgent and overdue tickets.
Too many cooks spoil the broth, and too many admins spoil the system. While only part of that saying is
traditional, any help desk professional knows the other part all too well. When you are trying to monitor
incoming requests, prioritize tasks, assign tickets and put out fires, it is difficult to coordinate your team.
Without a strict set of permissions and user roles, you have cooks confusing you and ruining your client’s
Cayzu Help Desk helps you get your kitchen—the help desk—under control.
The Importance of User Permissions
You already know that you need permissions for security reasons—you are a help desk professional,
after all. However, you may have not considered strict controls for your support portal because you
don’t have time. Maybe you have been daydreaming about a day in which everyone on the team is
pitching in just the right amount and handling tickets by priority in an orderly fashion.
It’s time to stop daydreaming and find a help desk application that allows you to quickly assign custom
roles. Cayzu Help Desk allows you to handle permissions quickly and easily:
• Ensure new team members don’t use their extra enthusiasm to close tickets before you review them, contact clients before they are ready or anything else that may seem exciting to them but destructive to you.
• Control your open tickets by choosing who decides priority and assignment of tickets. You can give the power to only your most trustworthy teammates—or just to yourself.
• Stop missed work or redundant work. Every team member has a clear role defined by you.
Get Control With Cayzu Help Desk
Every open ticket needs attention, but not the kind of attention that means every team member is
working on it, making changes to it and neglecting other tickets for it. You can create custom roles and
change or update permissions quickly and easily with Cayzu Help Desk.
You can’t have a team of too many admins, so let Cayzu Help Desk help you get your user roles under
Try all features for free. No credit card, contract or obligation.
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