You want to make helping customers easy. Therefore, you want to arrange your representatives in logical operating units.
When a help call comes in, Cayzu gives you options. Manually assign the ticket, create automated assignment rules or choose email notifications. You can choose whether you want help calls routed to specific individuals or to entire group.
Let our group settings help you to be more efficient so that you can offer your customers a great support experience.
Setting up special groups with Cayzu is easy. See this guide.