Internal or Private Notes
Communicating internally with other agents is not as simple as it should be on some helpdesk platforms. Cayzu allows private note sharing between helpdesk agents, in order to keep track of progress and share updates. When you need to stay in touch with other agents remotely, internal notes are visible only to those who have private access to the platform and are not shared with the client.
At Cayzu, we provide simple helpdesk solutions for businesses of all sizes. Internal notes keep your support tickets organized and allow multiple agents to address a single issue without confusion. For more information on how to use our internal messaging service, please visit the FAQ page.