Avoid Embarrassment with Agent Collision
There’s nothing worst then when two or more support agents answer the same help desk ticket at the same time with contradicting or different answers! This scenario will not only cause confusion among your customers or employees but will also lose your support team and company credibility.
Don’t worry, Cayzu Help Desk can help with our native, built in agent collision detection. Cayzu allows you to not only see what other agent or manager is viewing a ticket but also if they are currently replying to the ticket as well.
Never have pie in your face again with Cayzu Help Desk.