You are here:Home/automation-through-assignment-rules
Automation through Assignment Rules
Cayzu makes customer service quicker and more efficient with built in automated rules and workflows.
When you are a support agent, your job can sometimes be tough. There are some excellent perks that come with your profession, including granting customer satisfaction and quickly going through your backlogs just before closing time. Unfortunately, there are also a few tasks that you could probably live without. Reading through all of your tickets one by one and assigning them to categories can become tedious, and once you begin prioritizing and delegating them it can be even more of a pain. Since this task can be particularly boring and arduous, you are often stuck with the job, as not many other workers will willingly pick it up.
Fortunately, with Cayzu, this part of your job can be easily managed with our intelligent program.
Making Support Tickets Easy for Everyone
When you transfer your support to Cayzu’s simple yet robust interface, you can instantly receive built-in automation that sorts through your tickets before they even hit your help desk. If all of your refund requests go to the financing department, you can set up your assignment rules to automatically delegate them to users within that sector. If you always mark your social media tickets as ‘important’, it is easy to automate this function within our program. You can also set the type and priority of your ticket without any human intervention in our assignment rule settings
Once you set the rules and conditions that are important within your structure, Cayzu handles the rest by eliminating the manual sorting and assigning within your daily routine.
Handle Customer Tickets With Ease
If your customers are not responding to their tickets, sometimes it can bog down your support system. With Cayzu, you can apply a time limit to tickets in order to auto-close them with pending customers. When you provide clients with an effective solution or the issue is most likely resolved, you can allow auto-close to do its job and shut down the ticket after however many days you have allocated. With this feature, your support ticket queue never becomes unmanageable.
If you are looking for an easy way to manage your support tickets, try Cayzu’s free trial today and experience the difference in handling support.
Try all features for free. No credit card, contract or obligation.
Make it very easy for your customers to give you feedback â€“ good and bad. Just asking for good feedback means that all those customers who are unhappy will not participate and may go elsewhere. Likewise, asking for just bad feedback can result in staff becoming de-motivated as it will appear that they canâ€™t do […]
When ever planning a project of any kind, always build in a contingency time of about 10% for any unforeseen problems that could occur. This will hopefully not be required and if this is the case, then you will complete the project slightly ahead of schedule.
Next time you have a team meeting, as the leader try and listen more than you speak. You should try and control your input to a minimum and allow your team to run the meetings. Try this â€“ each meeting have a different person run the meeting and you participate as just another member of […]
When things go wrong as they sometimes do, donâ€™t allow anyone in your team to become a scapegoat. You should accept full responsibility of your team's actions. Your team will respect you more for this and will see you as a strong leader.