" /> Seamless help desk email integration - Cayzu Help Desk

Escape the Desk: Cayzu Help Desk Frees You From the Help Desk Portal

How many times have you dreaded returning to your desk, knowing there is a screen full of new tickets in the help desk portal?

Cayzu Helpdesk can support Office 365 Yahoo Mail and Outlook.com

Escape the Desk: Cayzu Help Desk Frees You From the Help Desk Portal

How many times have you dreaded returning to your desk, knowing there is a screen full of new tickets in the help desk portal? Do you sometimes decide not to take a break at all so that you can avoid the dreaded back up?

You have to use that help desk support portal for tracking and reporting purposes, but it sometimes seems more like a ball and chain than a tool. It would be easier to use email, but that leads to you working a lot with little evidence to show for it.

Cayzu Help Desk frees you from the ball and chain. Our application lets you use your inbox as if you were in the portal:

• Email notification of incoming tickets.
• View responses and reply from your inbox.
• Assign tickets by composing an email.

Monitor Incoming Tickets Away From the Portal

Though it is rare for any support professional, you do need time away from the desk. Your ticketing system may have an app available, but apps still require a compatible device that you must carry at all times. Luckily, email can be accessed from any place with internet service, even places with terrible cell reception.

Cayzu Help Desk lets you keep an eye on things by sending tickets to your inbox. You can choose to receive a notification email each time a ticket is assigned to you.

Reply to Queries and See Client Responses

Cayzu Help Desk allows you to reply to queries and see client responses just as if you were emailing a friend—well, a friend that is being tracked for reporting purposes. You can send emails and check responses as if you were working in the support portal. Your replies are added as notes to the ticket.

Assign Tickets by Composing an Email

Does a client regularly send you emails instead of using the ticketing system? Cayzu Help Desk solves that problem, too. You can forward the email as a ticket to your help desk system instead of spending time at your desk translating the request into a ticket.

Take Away That Ball and Chain

Let Cayzu Help Desk help you get up, get out and take a well-deserved break without returning to a screen full of unanswered queries. You will no longer dread returning to your desk because you know what your workload is just by checking your inbox.

Cayzu Helpdesk can support Windows Live Hotmail and Gmail

Copyright © 2019 Cayzu Inc All Rights Reserved.
Contact Sales

Contact Sales