Manage Multiple Emails and Mailboxes Easily for Better Customer Service
Key business rule: Have more than one point of contact. Your customers want to easily reach you, and you want to manage all customer conversations so that no one gets lost, no matter how busy your support portal gets.
Different dedicated emails for various types of tickets are a popular option. You might have one for sales, another for quick bug reporting and one offering pure support. How well, though, will you be able to manage multiple email accounts if you are flooded with help requests? If someone gets overlooked, you’ve not only let a customer down, but you’ve also made a new enemy.
Cayzu can help you manage your messages. Use just one portal to establish multiple email accounts for incoming and outgoing messages. From one location, you can manage response times, automatically assign tickets and send out notifications. This way, everyone goes home happy.
Try all features for free. No credit card, contract or obligation.
Today, a major corporation announced that itâ€™s staff had gone on strike. One of the reasons for this is that most of the staff did not like wearing the corporate uniform. The company did not ask its staff for their views before buying their uniforms and this example illustrates how important it is for any […]
Make it very easy for your customers to give you feedback â€“ good and bad. Just asking for good feedback means that all those customers who are unhappy will not participate and may go elsewhere. Likewise, asking for just bad feedback can result in staff becoming de-motivated as it will appear that they canâ€™t do […]
When ever planning a project of any kind, always build in a contingency time of about 10% for any unforeseen problems that could occur. This will hopefully not be required and if this is the case, then you will complete the project slightly ahead of schedule.
Next time you have a team meeting, as the leader try and listen more than you speak. You should try and control your input to a minimum and allow your team to run the meetings. Try this â€“ each meeting have a different person run the meeting and you participate as just another member of […]