Unleash the Power of Customers Helping Themselves
With Cayzu’s knowledge base, self service support is available 24x7x365 days a year.
Give Your Customers the Ability to Find Answers Themselves
When your support staff is not able to answer calls around the clock, give your customers information to turn to so they have the ability fix problems themselves with self service support options. Setting up a Cayzu online support portal that allows customers to discover answers to difficult questions, as well as track their inquiry status, is just the solution you need to fill in the gap when agents are not available.
Create an Extensive Knowledge Base
With Cayzu, you can set up a knowledge base where customers can look for solutions to their questions. Available 24/7, this tool lets you collect all of your answers in one spot. Your agents will thank you when you give customers the resource they need to support themselves instead of having to ask a support agent.
Cut Back on the Login Credentials
You do not want to create obstacles that prevent customers from easily accessing the answers you provide. Instead of making them register for your site, you can now allow users to login through their Google, LinkedIn, or Facebook accounts.
Free Trials
You can test out Cayzu by taking advantage of our free, no obligation trial. Setting up the portal for your customers takes only a few minutes. If you want more out of Cayzu, we would love to hear from you! Just contact us through our self-service portal.
Try all features for free. No credit card, contract or obligation.
Help Desk Software Tips
- CRM - Start With The Customer June 26, 2019When considering a CRM solution of any kind, always start with the needs of the customer and their expectations before looking at technology as the solution. Remember technology gives you the tools to enhance the customer interaction but it needs to be in line with what customers want and expect from your company.
- Consistent Channel Strategy June 25, 2019Last week, a VP of a major international business told us how he tried to order some goods over the net from a well known brand name. After completing his shopping he proceeded to the on-line checkout, his order was refused as he was not allowed to ship to a different address other than his […]
- How long have you worked here? June 24, 2019Here is a great and simple idea to help your staff get to know each other and also help recognize staff who have been with the company some time. It works where you have staff who work at the same desk every day! Create chair back stickers that have their name and also how many […]
- Name/Extension June 23, 2019Today, when I call a large company I expect to be put through to a large contact center. I also expect that I may need to speak to several different people to resolve a query or complete a transaction. Make it easier for customers like me and allow agents to give out their name or […]