Unleash the Power of Customers Helping Themselves
With Cayzu’s knowledge base, self service support is available 24x7x365 days a year.
Give Your Customers the Ability to Find Answers Themselves
When your support staff is not able to answer calls around the clock, give your customers information to turn to so they have the ability fix problems themselves with self service support options. Setting up a Cayzu online support portal that allows customers to discover answers to difficult questions, as well as track their inquiry status, is just the solution you need to fill in the gap when agents are not available.
Create an Extensive Knowledge Base
With Cayzu, you can set up a knowledge base where customers can look for solutions to their questions. Available 24/7, this tool lets you collect all of your answers in one spot. Your agents will thank you when you give customers the resource they need to support themselves instead of having to ask a support agent.
Cut Back on the Login Credentials
You do not want to create obstacles that prevent customers from easily accessing the answers you provide. Instead of making them register for your site, you can now allow users to login through their Google, LinkedIn, or Facebook accounts.
Free Trials
You can test out Cayzu by taking advantage of our free, no obligation trial. Setting up the portal for your customers takes only a few minutes. If you want more out of Cayzu, we would love to hear from you! Just contact us through our self-service portal.
Try all features for free. No credit card, contract or obligation.
Help Desk Software Tips
- Multilingual Culture August 24, 2019When you take calls/e-mails, etc. from overseas customers, consider buying local newspapers from all the countries you take calls from. This will help your agents be aware of local issues in that country and could help them empathise with callers and build rapport. For example, if your center is in the US and you take […]
- Public Praise August 23, 2019When was the last time you praised an individual or your team in public? A lot of praise goes on behind closed doors – take it into the work environment and show everyone that you can give praise in public!
- Queue Music August 22, 2019Have a good variety of music and not just one or two tracks – it can get very irritating for callers if they are held in a queue and hear the same song (s) again and again.
- Toll Free Numbers August 21, 2019When you use them, make sure your queue message states that the call is free to help avoid callers hanging up. Vary the message though to avoid too much repetition, which can irritate.