With Cayzu’s knowledge base, self service support is available 24x7x365 days a year.
Give Your Customers the Ability to Find Answers Themselves
When your support staff is not able to answer calls around the clock, give your customers information to turn to so they have the ability fix problems themselves with self service support options. Setting up a Cayzu online support portal that allows customers to discover answers to difficult questions, as well as track their inquiry status, is just the solution you need to fill in the gap when agents are not available.
Create an Extensive Knowledge Base
With Cayzu, you can set up a knowledge base where customers can look for solutions to their questions. Available 24/7, this tool lets you collect all of your answers in one spot. Your agents will thank you when you give customers the resource they need to support themselves instead of having to ask a support agent.
Cut Back on the Login Credentials
You do not want to create obstacles that prevent customers from easily accessing the answers you provide. Instead of making them register for your site, you can now allow users to login through their Google, LinkedIn, or Facebook accounts.
You can test out Cayzu by taking advantage of our free, no obligation trial. Setting up the portal for your customers takes only a few minutes. If you want more out of Cayzu, we would love to hear from you! Just contact us through our self-service portal.
Try all features for free. No credit card, contract or obligation.
Make it very easy for your customers to give you feedback â€“ good and bad. Just asking for good feedback means that all those customers who are unhappy will not participate and may go elsewhere. Likewise, asking for just bad feedback can result in staff becoming de-motivated as it will appear that they canâ€™t do […]
When ever planning a project of any kind, always build in a contingency time of about 10% for any unforeseen problems that could occur. This will hopefully not be required and if this is the case, then you will complete the project slightly ahead of schedule.
Next time you have a team meeting, as the leader try and listen more than you speak. You should try and control your input to a minimum and allow your team to run the meetings. Try this â€“ each meeting have a different person run the meeting and you participate as just another member of […]
When things go wrong as they sometimes do, donâ€™t allow anyone in your team to become a scapegoat. You should accept full responsibility of your team's actions. Your team will respect you more for this and will see you as a strong leader.