Give Your Customers the Ability to Find Answers Themselves
When your support staff is not able to answer calls around the clock, give your customers information to turn to so they have the ability fix problems themselves with self service support options. Setting up a Cayzu online support portal that allows customers to discover answers to difficult questions, as well as track their inquiry status, is just the solution you need to fill in the gap when agents are not available.
Create an Extensive Knowledge Base
With Cayzu, you can set up a knowledge base where customers can look for solutions to their questions. Available 24/7, this tool lets you collect all of your answers in one spot. Your agents will thank you when you give customers the resource they need to support themselves instead of having to ask a support agent.