Automatically solicit feedback from customers in the form of an easy to set up survey with Cayzu’s SurveyMonkey integration.
Provide Better Support by Capturing What Your Customers Are Saying About You
At Cayzu, we understand and value the importance of the feedback of our customers. How else are we to be sure that we are resolving the issues our customers face in the best way possible? We feel that the best way to solicit feedback is by attaching a survey to each closed ticket. After searching for the best possible solution, we found SurveyMonkey, which allows for the creation of surveys that are both easy to create and easy to complete.
Through our services, you can also benefit from the SurveyMonkey integration in your tickets, ensuring that your customers are completely satisfied with the results of your support services.
SurveyMonkey is an excellent tool for a wide variety of reasons. It is the simplest way to create a survey that is tailored to your specific needs, and the surveys are very simple for customers to complete. This ensures that your target audience is consistently providing you with valuable feedback, which then allows you to make any changes necessary to improve your support services.
Upon initial integration of SurveyMonkey, you can select the survey that you want completed when a ticket is closed. Any time a ticket is closed, there will be a link to your survey included in the final resolution reply. This link will take them directly to the survey so that they can quickly and easily provide you with the valuable feedback you seek.
Try all features for free. No credit card, contract or obligation.
Make it very easy for your customers to give you feedback â€“ good and bad. Just asking for good feedback means that all those customers who are unhappy will not participate and may go elsewhere. Likewise, asking for just bad feedback can result in staff becoming de-motivated as it will appear that they canâ€™t do […]
When ever planning a project of any kind, always build in a contingency time of about 10% for any unforeseen problems that could occur. This will hopefully not be required and if this is the case, then you will complete the project slightly ahead of schedule.
Next time you have a team meeting, as the leader try and listen more than you speak. You should try and control your input to a minimum and allow your team to run the meetings. Try this â€“ each meeting have a different person run the meeting and you participate as just another member of […]
When things go wrong as they sometimes do, donâ€™t allow anyone in your team to become a scapegoat. You should accept full responsibility of your team's actions. Your team will respect you more for this and will see you as a strong leader.