Automatically solicit feedback from customers in the form of an easy to set up survey with Cayzu’s SurveyMonkey integration.
SurveyMonkey is an excellent tool for a wide variety of reasons. It is the simplest way to create a survey that is tailored to your specific needs, and the surveys are very simple for customers to complete. This ensures that your target audience is consistently providing you with valuable feedback, which then allows you to make any changes necessary to improve your support services.
Upon initial integration of SurveyMonkey, you can select the survey that you want completed when a ticket is closed. Any time a ticket is closed, there will be a link to your survey included in the final resolution reply. This link will take them directly to the survey so that they can quickly and easily provide you with the valuable feedback you seek.