Automatically solicit feedback from customers in the form of an easy to set up survey with Cayzu’s SurveyMonkey integration.
Provide Better Support by Capturing What Your Customers Are Saying About You
At Cayzu, we understand and value the importance of the feedback of our customers. How else are we to be sure that we are resolving the issues our customers face in the best way possible? We feel that the best way to solicit feedback is by attaching a survey to each closed ticket. After searching for the best possible solution, we found SurveyMonkey, which allows for the creation of surveys that are both easy to create and easy to complete.
Through our services, you can also benefit from the SurveyMonkey integration in your tickets, ensuring that your customers are completely satisfied with the results of your support services.
SurveyMonkey is an excellent tool for a wide variety of reasons. It is the simplest way to create a survey that is tailored to your specific needs, and the surveys are very simple for customers to complete. This ensures that your target audience is consistently providing you with valuable feedback, which then allows you to make any changes necessary to improve your support services.
Upon initial integration of SurveyMonkey, you can select the survey that you want completed when a ticket is closed. Any time a ticket is closed, there will be a link to your survey included in the final resolution reply. This link will take them directly to the survey so that they can quickly and easily provide you with the valuable feedback you seek.
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