As the year comes to an end, there is no better time to commit to grow your business through better customer service. These 20 quick tips will surely improve your bottom line and turn those customers frowns, upside down!
1-Let your customers get to know you. Give a face to your business.
2-Smile! Greet all customers with a smile, it can really change someone’s day!
3-Be available when your customers need you.
4-IF someone yells, don’t yell back. You don’t know what has previously happened in their day.
5-Don’t be a bully. Never make people feel stupid.
6-Offer knowledge. No better way to create repeat customer than by offering them superior product knowledge.
7-Create a community. Allow your customers and staff to talk to each other … openly.
8-Be proactive. Help without being asked.
9-Treat all customers the same even the ones that don’t deserve it! (never know who they know)
10-Empower your employees so they can better help your customers
11-Be more social on Twitter and Facebook (and in person)
12-Embrace negativity.. don’t hide from it.
13-Be honest and open… always.
14-Offer to carry someone’s bag out for them.
15- Leave the closest parking spots for your customers. Not yourself.
16-Be memorable – for the right reasons. People tend to remember more vivid encounters than normal day to day ones.
17-Be true to your word. Always! When it comes down to it, it’s all we really have.
18-Hire nice people. Plain and simple, certain people shouldn’t be in customer service.
19-Provide 24/7 self-service. A knowledge base has many benefits.
20-Really Care! Do I need to say more?
Happy new years all! We wish everyone a prosperous and joyous 2015!