Just Another Little Visual & Usability Update

The Cayzu Help Desk team is excited to announce our update! Check it out below or watch our recap video.

Here’s what’s included:

  • Added a Multi-Function Send & Resolve button
  • Public & Private Replies are now buttons
  • Added Requester’s email address to the ticket thread
  • Updated Main Ticket Grid icons
  • Misc optimizations & bug fixes

Added a Multi-Function Send & Resolve button: We’ve added a multi-function send button that allows you to more easily send and update tickets using ANY of your statuses from your account. So if you’ve created a “Pending Shipping” Status, you can now easily update the ticket and change the status at the same time with less clicks!


Public & Private Replies are now buttons : You asked, we listened! We heard that our users didn’t like the extra click in the newly released update, so we made both Public and Private replies a button to easier and more quickly toggle between both options.

Added Requester’s email address to the ticket thread : We’ve added the requester’s email address within each ticket’s thread to make it easier to distinguish between replies.

Updated Main Ticket Grid icons: We’ve updated the icons on the main ticket grid to be more visually appealing

Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at: www.cayzu.com/sign-up .

Need more information? Not a problem. Schedule a live demo today!

We look forward to your feedback as you use Cayzu Help Desk!

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