We have just released Cayzu Help Desk v2.0.1 – a new version of our cloud based help desk solution. There have been several changes to the product and I’d like to show off some of the more important new help desk features and improvements.
A newly beautified dashboard: Our new dashboard and guided tour makes it even easier to quickly get the overall health of your entire support organization.
Time tracking: Need to bill your clients or just want to track time spent on a support request? Not a problem, Cayzu now has built in time tracking.
Track your To Do’s: Agents can now track their honey do lists directly from their main dashboard. Great for keeping both customers and your significant others happy :) .
Five new reports: What’s a help desk good for if it doesn’t provide you with the insights that you need to ensure that your customers are being taken care of? The 5 new reports include:
Tickets by Product Report: Displays all associated support tickets by Product.
Tickets by Tag Report: Displays all associated support tickets by Tags.
Top Rated FAQs Report: Displays the top user rated FAQs by vote.
Top Viewed FAQs Report: Displays a count of all individual views per FAQ.
Timesheet Report: Consolidates and displays all time tracking activities.
Customizable ticket grid: Since your support agents stare at this all day, we thought it would be useful for them to be able to choose what they’d like to see on it!
Survey Monkey integration: What’s the easiest way to find out if your customers are happy? Ask them! Automatically send out surveys after a ticket is closed to gauge your teams effectiveness.
Google Analytics integration: View what your customers are looking at in your knowledge base directly from your Google Analytics account.
Knowledge base rating system: What good is a knowledge base if your customers can’t rate it? Well now they can.
Custom ticket views: Need to set up a bunch of different filtered views for your main ticket screen? Now you can with our newly added views!
Want to see it in action? Watch our minute and half live demo here: Cayzu Demo on Youtube
What’s in our next release?
– Ability to add News & Announcements to your end-user portal
– Report: Tickets by Company
– Private Agent FAQs
– Ability to merge tickets
– Ability to split a case
– Bulk ticket delete and / or assign tickets to an agent
– Integration with LogMeIn Rescue
– And more…
Get started today
Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at www.cayzu.com/register .
We look forward to your feedback as you use Cayzu Help Desk v2.0.1!