What's New @ Cayzu Help Desk

Asset Management and 7 Other New Cayzu Help Desk Features!

The Cayzu Help Desk team is pleased to announce its latest software update which is packed with a great features including Asset Management!

Here’s what’s been released:

  • Asset Management
  • Assets Management Report
  • Mobile Enhancements for the End-User Customer Portal (Fully Responsive)
  • Performance Improvement for the Main Ticket Grid/Tickets
  • Ability to Load the End-User Customer Portal in an iframe
  • Ability to Create a Label for a Custom Field (No input)
  • Ability to Change the Heading Text for Forms.
  • Adding Support for the Danish Language
  • & More

 

Asset Management: Cayzu’s Asset Management allows you to create your own custom asset categories and custom fields which are then linked to either a contact or company.  Need to track car parts, computers, books or anything else? Not a problem, Cayzu Help Desk now allows you to do so.

Cayzu's New Asset Management

Cayzu’s New Asset Management

Assets_Add

Want to know how to use our newly released Asset Management? See this FAQ

 

Assets Management Report: On top of being able to track your assets and categories, Cayzu Help Desk will also allow you to report on them as well by providing you an easy to export Asset Management report in excel.

Asset Management Report

Asset Management Report

 

Mobile Enhancements for the End User Portal (Fully Responsive): With the end-user customer portal becoming fully responsive, your customers can now more easily navigate, post and view past activity using their mobile devices.

Cayzu's End-User Customer Portal is Now Fully Responsive

Cayzu’s End-User Portal is Now Fully Responsive

 

Performance Improvement for the Main Ticket Grid/Tickets: Through extensive optimizations both the main ticket grid load time as well as individual ticket replies are over 50% faster to load.

Tickets1000

Ability to Load the End-User Customer Portal in an iframe: Looking to integrate the end-user customer portal into your own web site? Cayzu Help Desk now supports integration of our end-user customer portal into an iframe.

Multi Language - Cayzu Help Desk

Multi Language – Cayzu Help Desk

 

Ability to Create a Label for a Custom Field (No Input): Have a custom field in a support ticket form that you feel would be more beneficial to your customers by adding more description to it? Not a problem, you can now add a text label above or below the field.

Custom fields - labels

Custom fields – labels

 

Ability to Change the Heading Text for Forms: Already utilizing a custom form on your Cayzu’s end-user customer portal to make it easier for your customers to get help? Well they now got better! You can now add a description above your custom forms to better explain anything that you want to explain to your customers :)-

Add a description to your custom forms

Add a description to your custom forms

 

Adding Support for the Chinese Language:  You customers can now view and correspond in the end-user customer portal using the Chinese language.

Ability to set multiple languages

Ability to set multiple languages

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk!

Cayzu Helpdesk – Make your customers happy!

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