Cayzu Help desk - What is new in 2.2!

Automated Assignment Rules and 15 Other New Cayzu Help Desk Features

One of Cayzu’s unique strengths is our deep understanding and appreciation for our customers.  We go above and beyond by listening and translating their needs into a great solution.  This is at the core of what we do each and every day.

This is why we are pleased to announce our next version of Cayzu Help Desk which is packed with 16 new features..  Here are some of more important help desk improvements:

  • Automation through Assignment
  • End-user customer portal re-design
  • Announcements and News added to the end-user portal
  • Real time Facebook updates
  • Dropbox integration
  • Skype integration
  • Set due dates
  • Customize end-user portal settings
  • Whitelist Company & Contacts
  • Turn system emails on or off
  • System emails now support HTML
  • Meta information added to FAQs
  • Support widget 2.0
  • Administrative contact to see all tickets for a company
  • Two New Reports

 

Automation through Assignment Rules: Increase productivity and efficiency with customizable & automated workflows.

Cayzu Help Desk Assignment Rules

End-user customer portal re-design: Who doesn’t like a new, fresh look? Now your end-user portal will now look better than ever before.

Announcements and News added to the end-user portal:  Enhance communication with your customers by managing news & announcements on your end-user customer portal.

Self service help desk portal

Self service help desk portal

 

Real time Facebook updates: Automatically monitor your Facebook account to ensure customer feedback gets answered right away!facebooklike2

Dropbox integration:  Now both agents and customers can add large attachments directly from their Drop Box accounts.Dropbox_Attach

Skype integration: Let your customers chat over text or phone directly from your end-user portal using their Skype accounts.

Skype Help Desk

Skype Help Desk

Set due dates: Does a customer need something done by tomorrow? Now easily track due dates from within your help desk portal by attaching due dates to a ticket.

Help Desk Due dates

Cayzu Help Desk – Due Dates

Customize end-user portal settings: Get even more granular with the ability to turn on and off any option that you want.

Whitelist Company & Contacts: Now you can restrict which contacts and companies are allowed to post tickets.

Cayzu Help Desk - End User Portal Settings

Cayzu Help Desk – End User Portal Settings

 

Turn system emails on or off: Don’t want your users to get an account creation? Not a problem, the new Cayzu Help Desk allows you to turn off any email that you wish.

System emails now support HTML: Beautify your  system emails with HTML.  Now fully supported.

Cayzu Help Desk email settings

Cayzu Help Desk email settings

 

Meta information added to FAQs: Get more out of your knowledge base by optimizing your FAQs, News and Topics for search by setting their meta information.

Cayzu Help Desk meta tags

Cayzu Help Desk meta tags

Support widget 2.0: Our newly enhanced support widget code allows you to now add our auto-suggest technology directly into your web site with an easy to use snippet of code!

Administrative contact to see all tickets for a company: You can now set a contact to be able to see all tickets associated to their company.

Two New Reports: Now quickly view Tickets by Contact and Open Tickets by Agents through two new reports.

Cayzu Help Desk new reports

Cayzu Help Desk new reports

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/register .

We look forward to your feedback as you use Cayzu Help Desk v2.2.0!

Cayzu Helpdesk – Make your customers happy!

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