What's new in Cayzu Help Desk 2.4

Bonjour! Multi-language, Custom Forms and 10 other new Cayzu Help Desk Features

The Cayzu Help Desk team is pleased to announce its latest major software update which includes 12 new features and functionality!

Here’s what’s been released:

  • Custom Forms
  • Jira integration
  • Capsule integration
  • Multiple language support (Spanish, French, Russian, Dutch, German, Italian, Catalan, English)
  • Set primary and supported languages for each brand
  • Restrict agent access (ticket scope)
  • Perform bulk replies/status updates on multiple tickets
  • Add attachments to FAQs/Topics/News
  • Send escalation email if a ticket that is part of a group goes un-assigned.
  • Service Level Agreement (SLA) Report
  • Set a ticket’s starting ID
  • Improved mail delivery and speed

 

Custom Forms: Custom forms enable you to ask your customers the correct questions right out of the gate depending on their inquiry.  Reduce the back and forth and serve your customers faster and more efficiently.

Custom Forms - Cayzu Help desk

Custom Forms – Cayzu Help desk

 

Jira Integration: With Cayzu Help Desk’s Jira integration you can now link your help desk tickets to your Jira development tickets and more!

Jira integration - Cayzu Help desk

Jira integration – Cayzu Help desk


Capsule Integration: 
Now get more contact detail when working on a ticket by pulling customer detail from Capsule CRM without ever having to leave your Cayzu Help Desk portal.

Capsule CRM - Cayzu Help desk

Capsule CRM – Cayzu Help desk


Multi Language Support:
 Now support your customers in the language that is native to them! Cayzu help desk now supports 7 new langues which include: Spanish, French, Russian, Dutch, German, Italian and Catalan.  Need another language? Just let us know!

Multi Language - Cayzu Help Desk

Multi Language – Cayzu Help Desk


Set Primary and Supported Languages for Each Brand:
 Cayzu help desk now allows you to specify which language each of your brands can support.

Primary & Secondary languages - Cayzu Help Desk

Primary & Secondary languages – Cayzu Help Desk


Restrict Agent Access (Ticket scope): 
Get even more granular with permissions by having the ability to lock down an agent to view tickets by group or to only what is assigned to him/her.

Restrict Ticket Scope - Cayzu Help Desk

Restrict Ticket Scope – Cayzu Help Desk


Perform Bulk Replies/Status Updates on Multiple Tickets: 
Had multiple tickets for a system wide error that has now been resolved?  Not a problem! You can now bulk reply and update all the tickets statuses in a few easy clicks.

Bulk Reply - Cayzu Help Desk

Bulk Reply – Cayzu Help Desk


Add Attachments to FAQs/News/Topics: 
Enhance your customer’s self service experience by now allowing them to view/download attachments from your FAQs, news and topics.

FAQs, Topics, News Attachments - Cayzu Help Desk

FAQs, Topics, News Attachments – Cayzu Help Desk


Send Escalation Email if a Ticket That is Part of a Group Goes Un-Assigned:
 Have a ticket that has been assigned to a group that goes unanswered? No worries as it now can be escalated automatically via a timer that you set!

Automatic Assignment - Cayzu Help Desk

Automatic Assignment – Cayzu Help Desk


Service Level Agreement (SLA) Report:
With Cayzu’s new SLA report you will be able to quickly identify which tickets have broken your service level agreement rules.

Service Level Agreement - Cayzu Help Desk

Service Level Agreement – Cayzu Help Desk


Set a Ticket’s Starting ID:
 Just starting out and don’t want to look new? Not a problem, now you can set your starting ticket ID.

Set a starting ticket ID - Cayzu Help Desk

Set a starting ticket ID – Cayzu Help Desk


Improved mail delivery and speed
: Cayzu Help Desk is committed to being the premier help desk solution for small and medium sized businesses. With this commitment comes delivering your support tickets the quickest way possible and that meant switching to a more robust email delivery system.  After careful consideration, Cayzu chose PostMark.

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk v2.4.0!

Cayzu Helpdesk – Make your customers happy!

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