Gartner 2017 Pacesetters Software Advice badge

Cayzu is recognized as a FrontRunner for Help Desk on Gartner’s 2017 Software Advice Quadrant

We are proud and excited to announce that Cayzu Help Desk was recognized as a FrontRunner for Help Desk software on Software Advice, powered by Gartner Methodology.

With a Capability User Rating of 4.87 out of 5 and a Value User Rating of 4.93, Cayzu has been awarded a space in the Pacesetters square of the quadrant.

 

Gartner’s quadrant FrontRunners for Help Desks

The FrontRunners quadrant, powered by Gartner Methodology, provides a data-driven assessment of products in a particular software category to determine which ones offer the best capability and value for businesses. It helps business leaders to make the right decision when choosing which software to buy.

On 2016 September, Gartner launched a new type of quadrant called FrontRunners. It is released for four software markets, which are (1) CRM software, (2) Project Management software, (3) Help Desk Software and (4) Applicant Tracking software.

All products that qualify as FrontRunners are top performing products in their market. They have been evaluated and given score for Capability and Value. Capability (x-axis) starts at 3.60 and ends at 4.60, while Value (y-axis) starts at 3.60 and ends at 4.70. FrontRunners evaluate the top 20-30 products in a quadrant format and it is completely data-driven with no analyst interpretation, also, it is heavily influenced by user reviews.

During the first half of 2017, Gartner is planning to launch FrontRunners quadrants for 24 software markets.

FrontRunners Badge Gartner 2017 Software Advice

 

The content for the FrontRunners quadrant is derived from actual end-user reviews and ratings as well as vendor-supplied and publicly available product and company information that gets applied against a documented methodology. The results neither represent the views of, nor constitute an endorsement by, Gartner or any of its affiliates.

Quadrant Methodology

As it was mentioned above, the FrontRunners methodology assesses and calculates a score for products on two primary dimensions: Capability and Value. Here’s how they both are calculated.
The Capability score is an overall weighted average of scores including:

The Capability score is an overall weighted average of scores including:

  1. End-user ratings of 1 to 5 stars on the product’s functionality.
  2. End-user ratings of 1 to 5 stars ratings on the product’s ease of use.
  3. End-user ratings of 1 to 5 stars on the product’s customer support.
  4. A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.
  5. A score, relative to other products in the market, representing the number of other products that integrate with it.

 

The Value score is an overall weighted average of scores including:

  1. End-user ratings of 1 to 5 stars on overall satisfaction with the product.
  2. End-user ratings of 1 to 5 stars on how valuable users consider the product to be relative to its price.
  3. End-user ratings of 1 to 5 stars on how likely they are to recommend the product to others.
  4. A score, relative to other products in the market, for the size of the product’s customer base.
  5. A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
  6. A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
  7. A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

 

For a full report and methodology on Gartner’s FrontRunners quadrant, check out the information on Software Advice.

Cayzu Helpdesk – Make your customers happy!

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