The Cayzu Help Desk team is pleased to announce its latest software update which includes 8 new features and enhancements!
Here’s what’s been released:
- Ability to set specific SLAs per company
- Ability to forward a ticket reply to a 3rd party
- Enhanced ticket grid – Hover over to view a preview of the ticket
- Integrated spam filtering
- SuiteCRM Integration
- New Language Support (Chinese Simplified, Chinese Traditional)
- Ability to link your web address to your logo on the end-user portal
- Ability to now filter by Company in a view/filter (Main ticket grid)
- Ability to set a permanent carbon copy (CC) on all ticket replies
- And more!
Ability to set specific SLAs per company: Have different Service Level Agreements for different customers? Not a problem, you can now set up specific SLAs per company!
Ability to forward a ticket reply to a 3rd party: Need to include a non-agent into a ticket conversation? Now you can forward ticket replies and get responses in the ticket as Internal Replies.
Enhanced ticket grid – Hover over to view a preview of the ticket: Forget what a ticket is about? Now you can simply hover over the ticket to get a snipit of what the ticket includes.
Integrated spam filtering: With Cayzu’s direct integration into Spam Assassin, you can now set a SPAM score which will automatically direct your “viagra” tickets into your SPAM folder.
SuiteCRM Integration: Quickly access and sync your customers data with SuiteCRM directly in a ticket’s view.
New Language Support (Chinese Simplified, Chinese Traditional): Cayzu now supports both these popular Chinese languages.
Ability to link your web address to your logo on the end-user portal: Further customize your end-user portal by controlling what URL your customers will link back to when clicking your logo.
Ability to now filter by Company in a view/filter (Main ticket grid): Want to organize your main ticket grid by company? Views now support can be filtering by Company.
Ability to set up a permanent carbon copy (CC) on all ticket replies: Want to be copied on all ticket replies? Not a problem, you can now set up a global catch all CC for all ticket replies.
Want to see it in action? Watch our 90 second live demo here : Cayzu Demo on Youtube
Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .
We look forward to your feedback as you use Cayzu Help Desk v2.6.0!
