Cayzu Helpdesk v2.6

Company Specific SLAs & 8 other Cayzu Help Desk Updates!

The Cayzu Help Desk team is pleased to announce its latest software update which includes 8 new features and enhancements!

Here’s what’s been released:

  • Ability to set specific SLAs per company
  • Ability to forward a ticket reply to a 3rd party
  • Enhanced ticket grid – Hover over to view a preview of the ticket
  • Integrated spam filtering
  • SuiteCRM Integration
  • New Language Support (Chinese Simplified, Chinese Traditional)
  • Ability to link your web address to your logo on the end-user portal
  • Ability to now filter by Company in a view/filter (Main ticket grid)
  • Ability to set a permanent carbon copy (CC) on all ticket replies
  • And more!

 

Ability to set specific SLAs per company: Have different Service Level Agreements for different customers? Not a problem, you can now set up specific SLAs per company!

SLA by company

SLA by company


Ability to forward a ticket reply to a 3rd party:
Need to include a non-agent into a ticket conversation?  Now you can forward ticket replies and get responses in the ticket as Internal Replies.

Forward ticket replies

Forward ticket replies


Enhanced ticket grid – Hover over to view a preview of the ticket:
Forget what a ticket is about? Now you can simply hover over the ticket to get a snipit of what the ticket includes.

Hover over to preview a ticket

Hover over to preview a ticket


Integrated spam filtering:
With Cayzu’s direct integration into Spam Assassin, you can now set a SPAM score which will automatically direct your “viagra” tickets into your SPAM folder.

Set your own SPAM thresh hold

Set your own SPAM thresh hold


SuiteCRM Integration:
 Quickly access and sync your customers data with SuiteCRM directly in a ticket’s view.

Integrate Cayzu into SuiteCRM

Integrate Cayzu into SuiteCRM


New Language Support (Chinese Simplified, Chinese Traditional):
 Cayzu now supports both these popular Chinese languages.

Cayzu now supports Chinese

Cayzu now supports Chinese


Ability to link your web address to your logo on the end-user portal:
Further customize your end-user portal by controlling what URL your customers will link back to when clicking your logo.

Choose the URL on your end-user portal

Choose the URL on your end-user portal


Ability to now filter by Company in a view/filter (Main ticket grid):
  Want to organize your main ticket grid by company?  Views now support can be filtering by Company.

Now filter on Company

Now filter on Company


Ability to set up a permanent carbon copy (CC) on all ticket replies:
Want to be copied on all ticket replies? Not a problem, you can now set up a global catch all CC for all ticket replies.

Set up a permanent CC

Set up a permanent CC

 

Want to see it in action? Watch our 90 second live demo here :  Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with.  Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk v2.6.0!

Cayzu Helpdesk – Make your customers happy!

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