The Cayzu Help Desk team is pleased to announce its latest software release which includes 6 new features and functionality!

Here’s what’s been released:

Manage customer service contracts
Ability to hide FAQ, News, Topics and search on the end-user portal
Attachments now broken out by individual ticket reply
HTML is now supported for incoming and forwarded tickets
Option to show the time sheet report in the end-user portal
And more!

Manage Service Contracts: Does your company charge for support? Cayzu now allows your support agents to see which of your customer’s support contracts have expired BEFORE answering their service tickets.

Manage Service Contracts -Cayzu Help Desk

Ability to hide FAQ, News, Topics and search on the end-user portal: Prefer to always require your customers to post a ticket? Not a problem, you can now hide everything from your self-service options (FAQ, News & Topics) as well as your end-user portal’s search function.

Modify your end user portal – Cayzu Help Desk

Attachments now broken out by individual ticket reply: Attachments are now more easily found as they are now displayed at both the individual ticket reply level as well as under the attachment list on each ticket.

Attachments now viewable at the reply level

HTML is now supported for incoming and forwarded tickets: Cayzu will now keep your customer’s formatting intact for incoming tickets.

HTML is now kept in tickets – Cayzu Help Desk

Option to show the time sheet report in the end-user portal: Want to let your customers view their own time Sheets? It’s now possible to enable this option for your customers in their end-user portal.

Time Sheet – End User Portal – Cayzu Help Desk

Want to see it in action? Watch our 90 second live demo here : Cayzu Demo on Youtube

Get started today! Cayzu Help Desk is easy to get started with. Just sign up for our no obligation, no credit card trial at www.cayzu.com/sign-up .

We look forward to your feedback as you use Cayzu Help Desk v2.4.1!