The Cayzu Help Desk team is excited to announce our latest feature release!
Here’s what’s included:
- Integrated customer survey (CSAT)
- Integrated customer survey reporting
- Added ADFS 3.0 SSO support
- Added Azure SSO support
- Ability to specify the customer first name as a variable
- Ability to hide/default Subject and Description fields in custom forms
- Redesigned the UI for reports
- Speed improvements for Ticket Counts
Integrated customer survey (CSAT): With Cayzu’s newly integrated customer surveys you’ll be able to automatically send out customer surveys to get direct feedback from your users to see how your support agents are doing! And the best part is that all the feedback is easily reported on!
Integrated customer survey reporting: With our new Satisfaction report all the feedback and ratings your team receives from your users are now easily reported on. Filter by specific agent group, specific company or contact and much more!
Added ADFS 3.0 SSO support: We’ve expanded our SSO capabilities to now make it even easier to tie into Active Directory using the ADFS 3.0 protocol.
Added Azure SSO support: We’ve expanded our SSO capabilities to now make it even easier to tie into Active Directory using Microsoft’s Azure cloud platform.
Ability to specify the customer first name as a variable: Maybe one of the biggest wants from our customers was the ability to use a new variable that addressed customer’s by their first name, instead of their full name. Now it’s possible by using %first.name% !
Ability to hide/default Subject and Description fields in custom forms: Another big want from customers: the ability to hide the Subject & Description field to customers. This is now available in custom forms management.
Redesigned the UI for reports: We thought it was time to make things look a bit prettier so on top of adding our thirteenth report (the Satisfaction report) we’ve also made our report section look a bit nicer!
Speed improvements for main ticket grid: Part one of our dedication to making Cayzu Help Desk the fastest cloud help desk, we improved the speed on our main ticket grid with much more speed optimizations to come!
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We look forward to your feedback as you use Cayzu HelpDesk!