Cayzu Help Desk Release

Microsoft Teams, Expanded Custom Fields & More New Cayzu Features

The Cayzu Help Desk team is excited to announce our latest feature release!

Here’s what’s included:

  • Integration into Microsoft Teams
  • Added custom field(s) support into email templates
  • Added the ability to assign tickets to groups from the main ticket grid
  • Expanded ticket history
  • Added CC support to the end-user portal
  • Integrated into CloudWorks SSO
  • Re-worked end-user portal settings page
  • Added Portuguese language to the end-user portal
  • Many performance and security optimizations

Integration into Microsoft Teams: You can now keep your entire organization in the know by sending help ticket communications from Cayzu directly into one or many of your Microsoft Team Channels.

Added custom field(s) support into email templates: We have now added the ability to include custom field(s) values in email templates through the use of custom variable support.

Added the ability to assign tickets to groups from the main ticket grid: Agent’s can now more quickly assign tickets to both specific agents and/or groups from the main ticket grid.

Expanded ticket history: We’ve enhanced each ticket’s history by adding the original group that a ticket was assigned to, new group(s) that the ticket has been assigned to as well as the original mailbox that was used when the ticket was created.

Added CC support to the end-user portal: Your end users are now able to specify email addresses to carbon copy (CC) when posting using forms on your end-user portal.

Integrated into CloudWorks SSO: We’ve expanded our SSO capabilities on both the agent and end-user portal to now include support for CloudWorks SSO.

Re-worked end-user portal settings page: We’ve cleaned up this page to make it easier for administrators to now modify their end-user portal’s settings.

Added Portuguese language to the end-user portal: We’ve now added support for the Portuguese language to the end-user portal.

Many performance and security optimizations: We’ve added many performance and security optimizations to improve overall performance and security.



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We look forward to your feedback as you use Cayzu Help Desk!

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