The Cayzu Help Desk team is excited to announce our latest feature release!
Here’s what’s included:
- Enhanced Mobile Friendliness for the End User Portal
- Added the ability to export contacts and companies to excel
- Added the ability to import assets via the API
- Enhanced the ticket import process via the API
- Enhanced granularity to what can be customized on the end-user portal
- Added 15 minute time increment to SLA’s and other event drop downs
- Added additional formatting options for both Create & Reply to a ticket
- Bug fixes
Enhanced Mobile Friendliness/Responsiveness for the End User Portal: In this latest update, we’ve made the end-user customer portal look even better on mobile devices!
Added the ability to export contacts and companies to excel: You can now export your contacts and or companies to excel using our built in, native export tool.
Added the ability to import assets via the API: Following this FAQ, our customers can now import their existing assets into Cayzu Help Desk making it simpler to get started.
Enhanced the ticket import process via the API: We’ve improved our ticket import template to now support custom fields and ticket replies, making it easier to switch over to Cayzu Help Desk from another system.
Enhanced granularity to what can be customized on the end-user portal: We’ve now added more functionality that allows you to customize even more of your end-user customer portal including the ability to hide new sections; feedback, submit a request link & submit feedback.
Added 15 minute time increment to SLA’s and other event drop downs: Prior to the release the quickest you could send out an escalation email for an SLA was either 1 minute or 30 minutes. We’ve added a new time increment, 15 minutes.
Added additional formatting options for both Create & Reply to a ticket: We’ve expanded the formatting options to include indent, tables and bullet points.
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We look forward to your feedback as you use Cayzu HelpDesk!